Customer Success Manager | Implementation & Client Growth

4 Walls Inc.•Philadelphia, PA

1d•Remote

About The Position

Respage is seeking a Customer Success Manager to help multifamily clients adopt and get value from its marketing, reputation management, and AI-powered technology. The role guides clients through implementation, training, and adoption during their first 90 days, then builds relationships that support ongoing success and growth across clients’ properties. The Customer Success Manager serves as a proactive point of contact, connects services and results to client goals, coordinates issue resolution, and recommends relevant expansions. The position is fully remote and applicants must live in Pennsylvania, Delaware, New Jersey, Ohio, or Florida. The starting salary is $60,000 annually.

Requirements

At least 3 years of experience in customer success, account management, implementation, or similar client-facing work.
Clear communication, strong organization, and dependable follow-through.
Comfort learning software, solving problems, and managing multiple accounts.
A consultative approach to growth: listen first and recommend what fits.
Comfort using AI daily while checking its accuracy.
Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio, or Florida.

Nice To Haves

Multifamily or digital-marketing experience.

Responsibilities

Lead client kickoff, implementation, and the first 90 days of training and adoption.
Act as a trusted, proactive contact for assigned clients.
Connect services and results to each client’s goals.
Coordinate solutions and follow through on issues.
Recommend relevant upsells and expansions that fit each client’s needs.
Keep commitments, account activity, and project details organized.
Use AI to work more efficiently while checking its accuracy.