Client Implementation Manager

KPA•Lafayette, CO, FL

3d•$65,000 - $75,000•Remote

About The Position

KPA's Client Implementation Managers help new customers get started with the tools they need to manage compliance, reduce risk, and operate effectively. The role owns customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support. The position combines project management, technical problem-solving, and customer relationship management. The manager works directly with customers and internal teams to understand needs, guide customers through implementation, resolve roadblocks, and deliver a positive onboarding experience that supports long-term customer success.

Requirements

At least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support.
Strong organizational and time management skills, with the ability to manage multiple priorities and keep projects moving forward.
Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions.
A practical, resourceful approach to problem-solving, including working through unexpected challenges and removing roadblocks.
Comfort learning new technology, explaining technical concepts, and helping others become confident using software platforms.
Ability to work independently and collaborate effectively with customers and teammates in a remote environment.
Experience using Microsoft Office applications and customer relationship management tools.
A bachelor's degree or equivalent professional experience.

Nice To Haves

Experience working with Salesforce.
Previous experience implementing, configuring, or supporting software solutions.

Responsibilities

Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support.
Serve as a trusted customer point of contact, understand customer needs, set expectations, and guide customers through the implementation process.
Develop and manage implementation plans, coordinate deliverables, identify potential risks, and address issues that may affect timelines.
Set up and configure KPA platforms, and provide guidance on product functionality, integrations, and best practices.
Identify practical solutions to implementation challenges using existing platform capabilities and help customers overcome obstacles.
Train customer administrators and supervisors to use KPA products and manage their environments.
Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve the implementation experience.
Complete implementations successfully and support a smooth transition to customers' ongoing Client Success teams.