Client Onboarding Implementation Manager Associate

JPMorganChase • Charlotte, NC

1d

About The Position

As a Client Onboarding Implementation Associate at JPMorgan Chase, you will lead and execute strategic initiatives supporting client onboarding and transitions to the Chase banking platform. You will use project management expertise to deliver smooth implementations of treasury and banking products, build strong client relationships, and support client satisfaction. The role involves analyzing and resolving issues, making informed decisions, and ensuring compliance with technical standards, policies, and procedures. You will use influence and emotional intelligence to manage conflicts, encourage collaboration, and build trust with clients and colleagues. You will also drive continuous improvement of the operating platform through innovation and design thinking, and organize the team's day-to-day work. Some travel is required to visit clients and internal partners. This role is not eligible for employer immigration sponsorship.

Requirements

• At least 1 year of experience managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding processes, particularly transitions to new banking platforms.
• Demonstrated proficiency in conflict management and a record of resolving conflicts and fostering collaboration in a professional setting.
• Experience driving continuous improvement in operating platforms using innovation and design thinking techniques.
• Data and technology literacy, with willingness to understand and implement new and emerging technologies that affect the business.

Nice To Haves

• Presentation skills to communicate onboarding procedures and updates clearly to clients and stakeholders.
• Project management experience overseeing timely and successful client onboarding.
• Anti-fraud awareness.
• Ability to foster digital literacy within a team.
• Ability to implement cybersecurity measures to protect client data during onboarding.

Responsibilities

• Lead strategic client onboarding initiatives and transitions for new and existing clients to the Chase banking platform.
• Apply client onboarding program management knowledge to analyze and resolve complex issues while ensuring compliance with technical standards and policies.
• Manage conflicts, foster collaboration, and develop trust within the team and with clients.
• Drive continuous improvement of the operating platform using innovation and design thinking techniques.
• Plan and organize the team's day-to-day work in accordance with professional procedures and organizational policy.
• Use presentation skills to communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to support timely and successful client onboarding.
• Maintain anti-fraud awareness and implement cybersecurity measures to safeguard the onboarding process and client data.
• Foster digital literacy within the team to leverage technology in onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed