Client Onboarding Implementation Manager Senior Associate

JPMorganChase•Chicago, IL

About The Position

As a Client Onboarding Implementation Senior Associate at JPMorgan Chase, you will lead and execute strategic initiatives that support the business by guiding new and existing clients through their transition to the Chase banking platform. You will use client onboarding project management expertise to analyze and resolve problems, make informed decisions, and ensure compliance with technical standards and company policies. The role calls for influencing and persuading others, managing conflicts, building trust, and fostering collaboration with clients and colleagues. You will also drive ongoing improvements to the operating platform, with an emphasis on innovation, design thinking, efficiency, and resilience. You will plan and organize the team’s day-to-day work in line with established professional procedures and organizational policy. Some travel is required to visit clients and internal partners. The role is not eligible for employer immigration sponsorship. The final job grade and officer title will be determined at the time of offer and may differ from this posting.

Requirements

At least 3 years of experience managing and executing strategic initiatives in a professional field.
Proven ability to lead client onboarding processes, particularly transitions to new banking platforms.
Demonstrated conflict-management ability, including resolving conflicts and fostering collaboration in a professional setting.
Experience driving continuous improvement in operating platforms using innovation and design thinking techniques.
Data and technology literacy, with willingness to understand and implement new or emerging technologies that affect the business.

Nice To Haves

Presentation skills for clearly communicating onboarding procedures and updates to clients and stakeholders.
Experience overseeing project management activities to support timely client onboarding.
Anti-fraud awareness relevant to protecting the onboarding process.
Ability to foster digital literacy within a team.
Knowledge or experience implementing cybersecurity measures to protect client data.
Experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy.

Responsibilities

Lead strategic client onboarding initiatives and guide new and existing clients through transition to the Chase banking platform.
Analyze and resolve complex onboarding issues while ensuring compliance with technical standards and policies.
Use emotional intelligence and influence to manage conflicts, foster collaboration, and build trust with clients and the team.
Drive continuous improvement of the operating platform using innovation and design thinking techniques to enhance efficiency and resilience.
Plan and organize the team’s day-to-day work in accordance with established professional procedures and organizational policy.
Communicate onboarding procedures and updates to clients and stakeholders.
Oversee project management activities to support timely and successful client onboarding.
Maintain anti-fraud awareness and implement cybersecurity measures to safeguard the onboarding process and client data.
Foster digital literacy within the team and use technology in the onboarding process.
Use AI-powered analytics, workflow automation, or intelligent process tools to improve operational efficiency, reduce manual effort, or increase accuracy.