Client Onboarding Implementation Manager Associate
About The Position
As a Client Onboarding Implementation Associate within JPMorgan Chase, you will lead and execute strategic initiatives that support the business by guiding new and existing clients through their transition to the Chase banking platform. The role applies client onboarding project management expertise to analyze and solve problems, make informed decisions, and ensure compliance with technical standards and company policies. It requires influencing and persuading others, managing conflicts, fostering collaboration, and continually improving the operating platform. Decisions in this role shape short-term departmental outcomes. Some travel (10%) is required to visit clients and internal partners. The role is not eligible for employer immigration sponsorship.
Requirements
- At least 1 year of experience managing and executing strategic initiatives in a professional field.
- Proven ability to lead client onboarding processes, particularly transitions to new banking platforms.
- Demonstrated conflict-management skills and a record of resolving conflicts and fostering collaboration in a professional setting.
- Experience driving continuous improvement in operating platforms using innovation and design thinking techniques.
- Data and technology literacy, and willingness to understand and implement new or emerging technologies that affect the business.
Nice To Haves
- Presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
- Project management experience overseeing activities to ensure timely and successful client onboarding.
- Anti-fraud awareness to help safeguard the onboarding process against potential threats.
- Ability to foster digital literacy within the team and leverage technology in onboarding.
- Knowledge of cybersecurity measures to protect client data during onboarding.
Responsibilities
- Lead strategic client onboarding initiatives and ensure smooth transitions for new and existing clients to the Chase banking platform.
- Analyze and resolve complex issues using client onboarding program management knowledge, while ensuring compliance with technical standards and policies.
- Manage conflicts, foster collaboration, and build trust within the team and with clients.
- Drive continuous improvement of the operating platform using innovation and design thinking techniques to enhance efficiency and resilience.
- Plan and organize the team's day-to-day work and ensure progress within established professional procedures and organizational policy.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
