Client Implementation Consultant

Certara•UNAVAILABLE, UNAVAILABLE

About The Position

Certara is seeking a Client Implementation Consultant with a medical writing background to join its CoAuthor team. CoAuthor is an AI-enabled regulatory writing solution that helps writing teams draft and review submission-ready documents. The consultant will develop in-depth knowledge of CoAuthor and regulatory writing workflows, then help clients learn and use the software effectively. The role focuses on client enablement and does not include account management responsibilities. The consultant will also relay writers’ perspectives and client feedback to Product and Development teams.

Requirements

Bachelor’s degree in life sciences or a related field.
At least 3 years of regulatory or medical writing experience in pharma, biotech, or a CRO, authoring documents such as clinical study reports, protocols, investigator brochures, or CTD modules.
Strong understanding of regulatory writing workflows and the challenges faced by writers and reviewers.
Interest in and willingness to learn AI-enabled tools.
Comfort learning and configuring new software, with strong working knowledge of Microsoft Word.
Experience training, mentoring, or presenting to groups, with excellent communication and interpersonal skills.
Strong problem-solving skills, including the ability to diagnose workflow issues and develop practical solutions.
Ability to work independently and as part of a team.
Strong organizational skills and ability to manage multiple projects at once.

Nice To Haves

Advanced degree (MS, PhD, or PharmD).
Hands-on experience with generative AI.
Experience in software training, implementation, or customer enablement.
Familiarity with regulated (GxP) environments.
Availability to work 9 a.m.–5 p.m. ET.

Responsibilities

Develop deep expertise in CoAuthor’s features, templates, and AI capabilities, and stay current as the product evolves.
Plan and deliver onboarding, training, and ongoing enablement for client writers, reviewers, and project teams through live sessions, workshops, and office hours.
Understand each client’s regulatory writing workflow, including drafting, review, QC, and approval, and recommend how CoAuthor can fit into it.
Configure CoAuthor for clients, including setting up templates and prompts that reflect their document types and standards.
Guide clients in responsible use of AI-assisted writing, including effective prompting, verifying AI output, and maintaining human oversight.
Create training materials, quick-start guides, and best-practice resources for clients and internal teams.
Identify adoption challenges and workflow friction early, and partner with account and product teams to address them.
Capture client feedback and share clear, actionable input with Product and Development.
Participate in client meetings, product demonstrations, and technical evaluations, bringing medical writing credibility to discussions with current and prospective clients.
Collaborate with the team to share knowledge and continually improve the enablement approach.
Manage multiple client engagements simultaneously and ensure timelines are met.