Manager, Strategic Growth (Customer Success)

Clay Labs•San Francisco, CA

1d•$220,000 - $250,000

About The Position

Clay is hiring a Manager for its Growth Strategy (Customer Success) team to lead its Strategic Accounts team. The team helps customers get the most from the Clay platform and use it as their growth engine. The manager will lead strategists serving Clay’s largest and most complex enterprise customers, helping customers achieve business outcomes, build executive relationships, and realize their go-to-market goals. The role owns strategy for revenue growth, retention, and executive relationships across top accounts. The manager will initially own one or two strategic accounts directly while hiring, coaching, and developing the team. They will guide multi-year account planning and expansion, support commercial processes with Sales, help strategists connect product capabilities to customer goals, and represent large-customer needs to internal teams. The role also owns forecasting, KPI tracking, executive reporting, and the development of playbooks and operating practices for engaging, retaining, and growing strategic accounts.

Requirements

At least 4 years of experience leading and scaling teams in Customer Success, Account Management, or a similar customer-growth function.
At least 8 years of experience in customer-facing roles at a B2B SaaS company.
Meaningful experience managing large or executive-level accounts.
Track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
Experience navigating and influencing executive- or C-level stakeholders, both with customers and internally.
Strong coaching and people-development abilities.
Strong relationship-building and communication skills, with the ability to operate as a senior stakeholder in high-stakes situations.
Systems-thinking mindset, including the ability to identify bottlenecks, build scalable processes, and drive continuous improvement.
Technical aptitude and curiosity, including comfort exploring product capabilities and connecting them to business outcomes.

Nice To Haves

Exposure to enterprise or strategic accounts while leading a customer-growth team.
Familiarity with the go-to-market space.

Responsibilities

Hire, develop, and lead a team of Strategic Growth Strategists.
Build and scale a high-performing team and set expectations for enterprise-tier customer success.
Foster accountability and encourage experimentation and knowledge sharing.
Initially own one or two strategic accounts to gain firsthand customer experience and lead from the front.
Drive expansion pipeline across Clay’s largest and most strategic customers through multithreading, new use-case discovery, and expansion of existing use cases.
Guide the team in building multi-year account strategies, navigating complex organizational structures, and driving account expansion.
Support commercial processes from opportunity identification through redlines and negotiation, in partnership with Sales.
Coach the team on Clay’s product capabilities and connect go-to-market ideas to what the product can deliver.
Identify product pain-point patterns and surface them to the appropriate teams.
Partner with Sales, Product, Engineering, and Marketing leadership to represent large customers and influence roadmap and go-to-market strategy.
Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health across the portfolio.
Build and evolve playbooks and the operating model for engaging, retaining, and growing the largest accounts.