Implementation Success Partner

Qventus

5h•$120,000 - $150,000

About The Position

Qventus is hiring a Senior Surgical Growth Implementation Success Partner to lead complex perioperative deployments, including multi-service-line, multi-site, and executive-facing engagements. The role owns the full implementation lifecycle, from pre-sale collaboration through hypercare, and works with Sales to shape scope and set delivery expectations. During delivery, the partner acts as a strategic advisor to perioperative executives, surgeons, schedulers, and IT teams. The position combines engagement leadership, executive stakeholder management, technical fluency, and analytics. It operates with broad autonomy, anticipating and mitigating risks, guiding client decisions at the executive level, and using Qventus dashboards and reporting to identify gaps and support sustained adoption and return on investment. The role also applies product knowledge, perioperative operations expertise, and understanding of EHR architecture to identify improvements and maximize client value.

Requirements

8+ years of project or program management experience, with a comprehensive understanding of the business requirements and technical capabilities needed for enterprise-wide SaaS implementation.
8+ years of professional experience at a top healthcare consulting firm, digital health company, or health system.
8+ years of cross-functional experience working with internal and external teams to manage end-to-end project lifecycles and deliver milestones.
Demonstrated experience leading large, complex implementations with executive engagement.
Experience collaborating with Sales or pre-sales teams to scope, validate, and hand off enterprise deployments.
Knowledge of perioperative metrics, processes, challenges, and solutions, and the ability to engage in strategic and operational discussions with hospital leaders and surgeons.
Fluency with Epic, Cerner, or comparable EHR environments, including the ability to discuss EHR architecture, integrations, and workflow implications without relying on technical SMEs.
Project management experience with complex implementations in provider-side healthcare.
Strong quantitative and analytical skills, including fluent use of dashboards and reporting tools to drive adoption and reinforcement strategies.
Prior experience managing projects for hospital systems, such as EHR implementations.
Ability to understand, document, and analyze data using a variety of tools, including data validation dashboards, interpreting Java or SQL code, and complex Excel functions.
Ability to travel an average of 25%–35%.
Passion for fixing the healthcare system.

Nice To Haves

Experience writing SQL queries (highly desired).
PMP certification.
Experience working with clinical and/or process consultants.

Responsibilities

Partner with Sales before delivery handoff to shape scope, validate feasibility, and set delivery expectations for enterprise perioperative engagements.
Define and manage timelines for enterprise-wide deployments of the Qventus Periop Solution across multiple service lines and facilities.
Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders.
Serve as a strategic advisor to perioperative leadership and C-suite stakeholders, facilitating executive discussions and guiding decisions on scope, risk, and operational strategy.
Build relationships throughout client organizations, especially with executive and senior operational stakeholders.
Collaborate with Data Engineers, Product Specialists, and Client Success Partners to identify and implement solutions that maximize client value.
Partner with operational and technical client teams to meet perioperative implementation requirements.
Use perioperative expertise to build and sustain buy-in among core users, executives, and surgeons for workflows and tool adoption.
Anticipate risks, develop proactive mitigation strategies, and advise internal and external leaders on resolution paths.
Use Qventus dashboards and reporting tools to identify gaps and opportunities and develop reinforcement strategies that drive adoption and value realization.
Identify process improvement opportunities, implement structured approaches to close gaps, and lead change management for successful, sustainable workflow adoption.
Own implementation for assigned client accounts with broad autonomy and accountability, escalating only the highest-risk or strategic matters.
Articulate Qventus’ value proposition and establish clearly defined customer business outcomes.
Build customer relationships that result in enthusiastic Qventus references for prospective customers.