GC GO Partner Success and Implementation Specialist

GiveCampus

7h • Remote

About The Position

GiveCampus is seeking a Partner Implementation Specialist to support the growth of GC Gift Officer, a platform used by professional gift officers managing portfolios and Student Fundraisers conducting constituent outreach. The role owns Partner implementations and works directly with Partners through onboarding, training, and adoption to support a seamless experience and long-term success. It also contributes to the day-to-day operations of the GC Gift Officer business unit and helps improve implementation processes as the business scales.

This is a remote-first role based in the United States. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year. The position requires travel of up to 50% for on-site Partner meetings, training sessions, and other business needs, including regular visits to Partner campuses.

Requirements

• 2–4 years of experience in SaaS, customer success, onboarding, or operations.
• Comfort working directly with Partners, leading in-person training sessions, and traveling regularly to build relationships and drive success.
• Strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.
• Comfort working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.
• Comfort using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.
• Customer-centric problem-solving skills, curiosity about Partner needs, and a proactive approach to identifying challenges and improving onboarding and adoption.
• Eagerness to learn, take on new responsibilities, and develop hands-on experience.

Nice To Haves

• Early-career professionals are welcome and encouraged to apply.
• Interest in growing into more strategic responsibilities over time.

Responsibilities

• Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.
• Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong Partner relationships.
• Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.
• Gather and communicate Partner feedback during implementation and beyond, identify pain points, and recommend improvements to the onboarding experience.
• Manage implementation timelines, track early product utilization, and communicate progress, challenges, and key learnings across the business unit and GiveCampus.
• Monitor product adoption after launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed