About The Position
The Senior Partner Success Implementation Engineer is a senior-level technical expert responsible for driving partner success through implementation, readiness, and ongoing product adoption. The role provides advanced technical expertise, leads escalated troubleshooting, advocates for product enhancements, and helps partners deploy, configure, and optimize the platform at scale. The position oversees complex implementations, including advanced configuration, integrations, deployment architecture, and onboarding strategies. It provides strategic technical guidance to Partner Success Managers and TAMs, supports smooth transitions from implementation to steady-state support, and contributes to partner technical readiness and long-term operational success. The engineer also mentors junior engineers, leads knowledge-sharing efforts, creates technical playbooks and enablement materials, and represents partner technical needs in executive business reviews and strategic planning forums. The role may require up to 20% regional travel, with some international travel potentially necessary.
Requirements
- 5–7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer-facing role.
- Strong expertise diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
- Exceptional communication skills, including the ability to explain highly technical concepts to diverse audiences.
- Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.
- Ability to travel up to 20% regionally; some international travel may be necessary to meet partners, attend business reviews, and support regional initiatives.
Nice To Haves
- Experience partnering with channel or reseller organizations.
- Experience in a global technology or SaaS organization, professional services, or solution delivery.
- Deep knowledge of global partner ecosystems or channel and alliances strategy.
- Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.
Responsibilities
- Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
- Represent complex partner needs and advocate for product enhancements in collaboration with internal engineering and product teams.
- Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
- Oversee complex partner implementation projects, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
- Guide partners on scalable deployment models, technical best practices, and long-term operational success strategies.
- Guide the transition from implementation to steady-state support for partners and internal teams.
- Serve as a senior technical liaison to TAM and Partner Success organizations.
- Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
- Communicate product updates, platform changes, and technical insights across partner-facing teams.
- Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
- Lead internal knowledge-sharing sessions and mentor Implementation Engineers.
- Contribute to scalable enablement content, documentation, and training materials.
- Lead executive business reviews and represent partner technical needs in strategic planning forums.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
