Client Success Partner
About The Position
The Client Success Partner manages day-to-day operations for Fooda’s Denver market, with the goal of delivering a consistently exceptional lunch experience for clients and their employees. The role works closely with the Manager of Client Success, serves as the primary client contact, oversees on-site staff, and supports the launch of new locations. The position includes client communications and support, new-account implementation, regular visits to client locations, restaurant audits, customer feedback gathering, relationship building, and coordination of site evaluations and health department inspections. The role requires a hands-on approach, strong communication, comfort with technology and fast-paced work, and the ability to lift and carry up to 40 pounds and stand for up to two hours.
Requirements
- At least 2 years of work experience focused on client success, account management, hospitality, and/or food service.
- Strong communication skills and comfort giving direction.
- Comfort with technology and working in a fast-paced environment.
- Ability to lift and carry up to 40 pounds and stand for up to two hours.
- Must be authorized to work in the United States on a full-time basis.
Nice To Haves
- Experience managing part-time or full-time staff.
Responsibilities
- Assist in managing daily operations in the Denver market.
- Serve as the client-facing point of contact, including providing day-of support and communication, holding recurring meetings, and conducting Business Reviews.
- Lead successful launches of new accounts by coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
- Regularly visit client locations to audit restaurants, gather customer feedback, and build strong client relationships.
- Coordinate site evaluations and inspections with the health department.
- Collaborate closely with the team to deliver service that meets and exceeds client expectations.
- Oversee on-site staff.
Benefits
- Competitive market salary.
- Stock options based on experience.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid maternity and parental leave benefits.
- Flexible spending accounts.
- Company-issued laptop.
- Daily subsidized lunch program and free food and beverages in the office.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
