Client Success Partner
About The Position
The Client Success team follows a “Client for Life” philosophy. Client Success Partners help Gartner clients receive value exceeding their investment by understanding their business priorities and challenges and identifying ways to support sound business decisions. The role includes onboarding clients, demonstrating the value of Gartner services, and encouraging engagement with products used by large client teams. The position builds and manages relationships with clients across seniority levels and business functions, introduces Gartner services and communicates their value, facilitates client discussions, and recommends actions that improve the value and return on investment of Gartner memberships. The Client Success Partner also works with internal Gartner partners to address obstacles and reviews client-book performance and engagement metrics. Gartner describes its work as delivering actionable, objective business and technology insights to enterprise leaders. The company has approximately 20,000 associates supporting more than 13,000 client enterprises in around 90 countries and territories. The position is in Gartner’s hybrid work environment, with flexibility to work virtually when productive and opportunities to connect with colleagues in person.
Requirements
- At least 2 years of relevant professional and/or internship experience.
- A proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Build, develop, and manage relationships with clients ranging from senior C-level executives to more junior professionals across business functions, supporting successful use of Gartner subscriptions and contributing to customer satisfaction, retention, and growth.
- Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives value and return on investment on Gartner memberships.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
- Conduct regular reviews of the client book of business, including performance and key client engagement metrics.
- Onboard clients, demonstrate the value of Gartner services, and stimulate client engagement with products used by large client teams.
Benefits
- Competitive salary.
- Generous paid time off policy.
- Charity match program.
- Medical, dental, and vision plans.
- Parental leave.
- Employee Assistance Program (EAP).
- 401(k) matching, with a match of up to $7,200 per year.
- Opportunity to purchase company stock at a discount.
- Professional development and unlimited growth opportunities.
- Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan, depending on the opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
