Product and Partner Implementation Manager

Relevate Health • Union Township, OH

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About The Position

Relevate Health is hiring a Product and Partner Implementation Manager to operationalize its growing Point of Care (POC) product portfolio, including EHR offerings. The role turns new and evolving healthcare advertising products into compliant, scalable solutions that internal teams can sell, execute, and support. It coordinates work across Product, Technology, Marketing Operations, Delivery, Analytics, Sales, Client Service, and external vendor partners. The position focuses on establishing clarity and repeatable processes rather than owning contracts or system builds.

The manager leads products and partners from concept through launch, including pilots, launch readiness, operational alignment, onboarding, QA, training, documentation, and continuous improvement. The role can be fully remote; employees who live within 40 miles of the Cincinnati or New Jersey office work in a hybrid arrangement. Travel is not regular, though occasional in-person team meetings may occur a few times a year.

Requirements

• 5 to 8+ years of experience in Product Operations, Product Implementation, Marketing Operations, or Ad Operations.
• Proven experience designing and documenting processes and implementing them in a prior role.
• Experience managing third-party vendors and partner relationships.
• Experience building and directing cross-functional teams.
• Experience managing pilot projects.
• Strong process design, documentation, and cross-functional leadership skills.
• Ability to operationalize products with internal and external partners.
• Comfort navigating ambiguity and driving clarity without direct authority.
• Proficiency with Microsoft products.

Nice To Haves

• Experience with EHR, healthcare advertising, ad tech, or other regulated digital products.
• Agency or pharma experience.
• Familiarity with Workfront or similar project management tools.
• Experience working with Legal, Procurement, and Technology teams on vendor onboarding.

Responsibilities

• Lead end-to-end operationalization of POC products and partners, from concept through launch.
• Manage pilot projects and lead cross-functional teams in developing SOPs, technical specifications, vendor and client specification documents, Workfront templates, and Sales and Account decks.
• Translate product strategy into workflows, intake requirements, and execution playbooks.
• Define roles, responsibilities, SLAs, and handoffs across internal teams and external partners.
• Own cross-functional launch readiness for new products and major enhancements, including checklists, timelines, and risk mitigation plans.
• Confirm products are ready to sell, execute, and support.
• Align operations with vendors and platform partners by defining requirements, confirming readiness, documenting specifications, SLAs, and escalation paths, and supporting onboarding, QA, and performance reviews.
• Partner with Technology and SDS teams to define operational requirements and use cases and support UAT and launch readiness.
• Partner with the POC Solutions team to deliver training for Sales, internal teams, and key stakeholders.
• Create and maintain SOPs, workflow documentation, requirements documents, and product playbooks as products, vendors, and regulations evolve.
• Hand off ongoing management to functional leaders after products go live.
• Monitor adoption, execution quality, and operational performance; gather feedback and drive continuous improvement.

Benefits

• Unlimited PTO
• 401K
• Pet insurance
• Health, dental, and vision insurance
• Employer-paid short-term disability, long-term disability, critical illness, accident, hospital, and life insurance
• Monthly PACT monetary bonuses ranging from $500 to $2,500 for colleagues recognized for exemplifying company values
• Welcoming onboarding program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed