Product Implementation Analyst

SWBC•San Antonio, TX

About The Position

SWBC is seeking a Product Implementation Analyst to develop, execute, and implement insurance products—including Collateral Protection Insurance (CPI), Guaranteed Asset Protection (GAP) Insurance, Mechanical Breakdown Insurance (MBI), Vehicle Service Contracts (VSC), and Lender Placed Insurance (LPI)—with a focus on accuracy, integrity, customer satisfaction, and compliance. The role troubleshoots and resolves problems and serves as a liaison between internal and external business units and Information Technology to onboard and maintain clients across products, programs, and applications. The analyst provides product expertise and technical support; investigates errors, identifies root causes, develops resolutions, and tests product additions, system changes, and enhancements. The position reviews and maintains master policies, monitors state laws and regulations, analyzes underwriting criteria and file data, prepares master policies, and sets up account rates, deductibles, coverage limits and types, property and collateral types, reports, fees, taxes, and regulated forms. It also administers Financial Institution access to the AP Portal and supports users. The role defines and documents business processes and requirements for new products, projects, and enhancements; updates system parameters; analyzes reporting settings; determines applicable state taxes and fees; and prepares New Business Reports for Financial Institutions for submission to Accounting. The analyst also works with Management on audit documentation and questions and performs other duties as assigned.

Requirements

High school diploma or GED required.
At least two years of experience in Financial Services.
At least two years of specialized experience in insurance product administrative, technical, and customer service support using software applications and processing accounts receivable, or closely related experience.
Proficient knowledge of business processes and developing knowledge of applicable laws and regulations.
Proficient organizational, planning, and multitasking skills.
Developing skills in collecting and analyzing data.
Basic negotiation skills.
Proficient skills in managing priorities and deadlines.
Working problem-solving skills.
Ability to communicate and interact effectively verbally and in writing.
Ability to work collaboratively and build relationships.
Ability to analyze, organize, and prioritize work and adapt.
Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to use basic office equipment, including a copy machine, personal computer, and fax machine.
Ability to type 35 WPM.
Ability to travel locally or nationally by car or plane.
Ability to sit for long periods while performing sedentary activities; stand, stoop, and kneel to file for long periods; and push, pull, and lift up to 20 pounds of files, supplies, documents, or related items.
Must pass pre-employment drug testing; SWBC does not hire tobacco users as allowed by law.

Nice To Haves

Some college coursework in Accounting.

Responsibilities

Provide subject matter expertise and technical support for products administered by Product Administration, including CPI, GAP, MBI, VSC, and LPI; answer questions and follow up on issues.
Troubleshoot and resolve problems for internal and external business units across products, applications, and programs; recreate errors, identify root causes, formulate action plans, and engage appropriate resources and stakeholders.
Test product additions, system changes, and enhancements to ensure data integrity, prioritizing work based on its impact on business operations.
Review and maintain master policies, including renewals, endorsements, state regulations, and compliance changes; stay current on state laws and regulations.
Review file data to verify that coverage types were accurately proposed by the insurance carrier; analyze underwriting criteria and prepare and issue master policies based on carrier proposals.
Implement account settings in the system, including rates, deductibles, coverage limits and types, property and collateral types, reports, fees, taxes, and state-regulated forms, as applicable.
Create and maintain AP Portal access for Financial Institutions and their administrators, grant appropriate security permissions, securely communicate credentials, and troubleshoot user issues.
Define business processes, procedures, and requirements for new products and projects and identify process improvements; update system parameters and gather and write requirements for program changes or enhancements.
Analyze system settings for accurate reporting, determine state taxes and fees based on master policies, and prepare New Business Reports for each Financial Institution for submission to Accounting.
Work with Management to gather and provide documentation and answer audit-related questions.
Perform other duties as assigned.