Product Implementation Analyst

SWBC•San Antonio, TX

About The Position

SWBC is seeking a Product Implementation Analyst to develop, execute, and implement Collateral Protection Insurance (CPI), Guaranteed Asset Protection (GAP) Insurance, Mechanical Breakdown Insurance (MBI), Vehicle Service Contracts (VSC), and Lender Placed Insurance (LPI) products. The role ensures accuracy, integrity, and customer satisfaction while meeting insurance and compliance requirements for financial institutions, insurance carriers, and government regulators. The analyst troubleshoots and resolves problems and serves as a liaison between internal and external business units and Information Technology to onboard and maintain clients across products, programs, and applications. The analyst provides product expertise and technical support; investigates issues and coordinates solutions; maintains master policies and monitors state-specific laws and regulations; reviews insurance proposals and account data; and configures product and account details in systems. The role also manages access to the AP Portal, defines and documents business processes and requirements for new products and enhancements, analyzes system settings and taxes or fees for reporting, prepares New Business Reports for financial institutions, and assists management with audit documentation and questions. Other duties may be assigned. The position requires a high school diploma or GED, at least two years of financial services experience, and at least two years of specialized experience supporting insurance product administration, technical support, and customer service using software applications and processing accounts receivable, or closely related experience. Some college coursework in accounting is preferred. Work may involve extended periods of sitting and filing, lifting or moving items up to 20 pounds, use of basic office equipment, and local or national travel by car or plane.

Requirements

High school diploma or GED.
At least two years of experience in financial services.
At least two years of specialized experience in insurance product administration, technical support, and customer service using software applications and processing accounts receivable, or closely related experience.
Proficient knowledge of business processes and developing knowledge of applicable laws and regulations.
Proficient organizational, planning, and multitasking skills.
Developing skills in collecting and analyzing data.
Basic negotiation skills.
Proficient ability to manage priorities and deadlines.
Working problem-solving skills.
Effective verbal and written communication and interpersonal skills.
Ability to work collaboratively and build relationships.
Ability to analyze, organize, and prioritize work and adapt.
Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
Ability to use basic office equipment, including a copy machine, personal computer, and fax.
Ability to type 35 words per minute.
Ability to travel locally or nationally by car or plane.
Ability to sit for long periods performing sedentary activities.
Ability to stand, stoop, and kneel while filing for long periods.
Ability to push, pull, and lift up to 20 pounds of files, supplies, documents, or related items.

Nice To Haves

Some college courses in Accounting.

Responsibilities

Provide subject matter expertise and technical support for products administered by Product Administration, including CPI, GAP, MBI, VSC, and LPI; answer questions and follow up on issues.
Troubleshoot problems for internal and external business units by recreating errors, determining root causes, developing action plans, identifying impacted systems and products, coordinating stakeholders and resources, and implementing resolutions.
Test product additions, system changes, and enhancements to ensure data integrity, prioritizing work based on impact to business operations.
Review and maintain master policies, including renewals, endorsements, state regulations, and compliance changes; stay current on state laws and regulations.
Review file data to verify that proposed coverage types are accurate; analyze underwriting criteria; prepare and issue master policies based on insurance carrier proposals.
Set up accounts in systems with applicable rates, deductibles, coverage limits and types, property and collateral types, reports, fees, taxes, and state-regulated forms.
Create and maintain AP Portal access for financial institutions and their administrators, grant appropriate security access, communicate credentials through secured email, and troubleshoot user issues.
Define business processes, procedures, and requirements for new products and projects and identify process improvements.
Update system parameters and gather and write business requirements for program enhancements or changes.
Analyze system settings for reporting, determine state taxes and fees based on master policies, and create New Business Reports for each financial institution for submission to Accounting.
Work with management to provide documentation and answer questions related to audits.
Perform other duties as assigned.