Implementation Support Analyst

EmpiRx Health, LLC• US,

19h•Remote

About The Position

EmpiRx Health is a clinically driven pharmacy benefits management company that focuses on member care and health outcomes. The Implementation Support Analyst provides administrative and operational support for pharmacy benefit implementations. The role focuses on accurately capturing benefit design details, entering and maintaining information in the Plan Intent Tool, supporting member material requirements, organizing implementation inputs, and tracking follow-ups so deliverables are completed accurately and on time. The position supports benefit design documentation and validation, operational setup for product upsells to existing clients, preparation and review of member material requirements, and coordination with internal implementation stakeholders. It also includes maintaining trackers and files, monitoring assigned tasks, flagging gaps, providing status updates, and helping transition clients from implementation to ongoing account management. Additional responsibilities and special projects may be assigned as directed by leadership. The position is remote. Subject to program eligibility, benefits include paid time off, a 401(k) program, health insurance with dental and vision coverage, student loan reimbursement, a health savings account, and an employee assistance program.

Requirements

Bachelor’s degree, or an equivalent combination of education, training, and experience.
Two to three years of experience in pharmacy benefits, healthcare operations, benefit configuration, or implementation support.
Strong understanding of PBM plan design logic and the core attributes used to accurately set up a plan.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills for effective interaction with clients and internal teams.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Proficiency in project management techniques and processes used to manage tasks, timelines, follow-ups, and implementation deliverables.
Ability to work collaboratively within a team and independently when required.
Willingness to learn and adapt to new processes and technologies.

Nice To Haves

Familiarity with project management tools such as Smartsheet.

Responsibilities

Assist in capturing benefit design requirements and accurately documenting client-specific plan details for implementation.
Enter and maintain benefit design information in the Plan Intent Tool, validating inputs for completeness, consistency, and accuracy.
Manage implementation activities for product upsells to existing clients by tracking required inputs, coordinating follow-ups, and supporting timely operational setup.
Review implementation inputs for completeness, consistency, and alignment with established process requirements.
Assist in completing member material requirements and ensure benefit design information is accurately reflected and aligned with client implementation needs.
Prepare and review member material requirements by confirming required benefit design inputs are complete, accurate, and ready for downstream processing.
Monitor assigned operational tasks, flag gaps or missing information, and escalate items requiring review or direction from the implementation team.
Organize information, track open items, and provide status updates on assigned administrative tasks for internal implementation stakeholders.
Maintain trackers, organize files, and assist with routine implementation follow-up items.
Help ensure a smooth transition from implementation to ongoing client account management.
Perform additional responsibilities and special projects as directed by leadership.