Customer Success Manager - Implementation

Avvoka • ,

11h

About The Position

Avvoka builds legal drafting technology that helps legal teams manage contracts through automation, collaboration, and AI while preserving lawyers’ judgment. Its customers include leading law firms, banks, and global enterprises. The company is growing and is scaling its legal-tech brand.

The Customer Success Manager focused on implementations owns the customer transition from signing a contract to relying on Avvoka in daily work. The role leads implementation and onboarding, gets customers live, reduces time to value, and builds adoption. The manager remains a consistent expert presence throughout each customer’s lifecycle, helping legal teams embed Avvoka into their workflows and become long-term advocates.

Requirements

• Hands-on SaaS implementation experience, including ownership of customer onboarding from kickoff through successful adoption.
• Strong client-facing skills and confidence engaging with sophisticated stakeholders.
• Technical aptitude and comfort configuring software and translating customer needs into a working setup.
• A consultative approach focused on understanding customers’ underlying needs.
• A drive to reduce time to value and help every customer succeed.

Responsibilities

• Lead new customers through implementation from kickoff to go-live, creating project plans that help them reach value quickly.
• Translate complex legal and drafting workflows into working Avvoka configurations suited to each customer’s operations.
• Remove blockers, sequence rollouts, and maintain momentum to reduce time to value.
• Run training and enablement to help users become confident and self-sufficient.
• Partner with customer champions to drive internal adoption and help them promote Avvoka within their organizations.
• Support customers throughout their lifecycle, identify risks and opportunities, and serve as a trusted expert.
• Share customer insights with Product and Customer Success teams to inform how Avvoka evolves.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed