Customer Success Account Manager

Momentive Software • Atlanta, GA

8d • Hybrid

About The Position

The Customer Success Account Manager develops relationships with small and mid-sized clients to increase revenue and help customers achieve their goals through effective use of the company’s software. The role supports customer loyalty, retention, and expansion by serving as a trusted advisor, understanding customers’ business objectives, and explaining how the company’s solutions support their strategic goals. The manager oversees the customer experience across an assigned segment, works toward agreed retention and usage targets, and identifies opportunities to expand current accounts. Performance is measured by customer satisfaction and retention.

This hybrid position is based in Groton, Connecticut, or Atlanta, Georgia. The work takes place in a normal office environment and involves extended viewing of computer screens. Some overnight travel is required.

Requirements

• Requires 0 to 2 years of related experience.
• Requires a bachelor’s degree.
• Excellent analytical and problem-solving skills.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Ability to learn and understand basic office software applications.
• Proficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication, organization, and follow-up skills.
• Strong relationship-building skills and ability to work independently and as a team member.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong client focus with exceptional collaboration and influencing skills.

Nice To Haves

• Salesforce experience.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Build basic knowledge of the platform, system, and tools.
• Provide best practices to clients.
• Deliver excellent customer service and respond promptly to concerns and complaints.
• Identify lessons learned and share them with relevant teams.
• Engage customers to promote software adoption and onboarding strategies.
• Provide renewal sales quotations and respond to requests for proposals.
• Manage an assigned book of business.
• Pursue current-account relationships and identify business expansion opportunities.
• Support upselling and contract renewals for a strategic customer segment.
• Help ensure products and services consistently meet client needs and agreed retention and usage targets.

Benefits

• Medical, dental, and vision benefits
• 401(k) savings plan with company match
• Flexible planned paid time off
• Generous sick leave
• Inclusive and welcoming environment
• Purpose-driven culture
• Work-life balance commitment
• Commitment to community involvement
• Employer-paid parental leave
• Employer-paid short-term disability
• Remote work flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level