Senior Account Manager-Customer Success

Vetcove•Remote, Remote

11d•$115,000 - $160,000•Remote

About The Position

As a Senior Account Manager on Vetcove’s B2B accounts team, you will own relationships with one or more of the company’s largest brand partners, including animal health pharmaceutical, nutraceutical, diagnostic laboratory, and prescription diet companies. These partners rely on Vetcove for a technology-enabled supply chain and use its ecommerce technology, cashback campaigns, real-time loyalty measurement, visual analytics, and sales enablement tools for advertising and campaigns. You will serve as each partner’s main point of contact, learn their product portfolios and competitive positions, and work with Data Scientists to shape campaign strategy, report results, and recommend next steps. You will also train stakeholders, introduce partners to new tools, and develop relationships that deepen over time and create new opportunities.

Requirements

Bachelor’s degree.
At least 7 years of account management experience.
Experience creating client-facing reports and business reviews with actionable insights.
Ability to create concise, well-designed presentation decks.
Strong analytical skills and comfort working with campaign data.
Exceptional writing, speaking, and presentation skills.
Experience gathering and documenting client requirements and communicating them to internal teams.
Highly organized, proactive approach and excellent process management.
Desire to learn and help define an emerging function at a fast-growing startup.

Responsibilities

Act as the main point of contact for partners’ day-to-day communication and account oversight.
Use data to build strategic media plans and proposals.
Project manage strategy implementation and campaign execution to ensure requirements and deadlines are met.
Generate and analyze campaign reports, translating results into insights and recommendations that improve performance.
Lead virtual and on-site business reviews and strategic check-ins to demonstrate the value partners receive from Vetcove.
Build clear, compelling presentations that communicate results and recommendations.
Set meeting agendas, send follow-ups with next steps, and keep internal and external stakeholders on track.
Onboard new partners and train new and existing stakeholders on best practices, addressing gaps before they become problems.
Gather partner feedback and share it with the product team.
Build long-term relationships so partners view Vetcove as a key part of their strategy.