Marketing Account & Customer Success Manager

Paul Gough Media•Celebration, FL

4d•$50,000 - $60,000•Onsite

About The Position

Paul Gough Media is a marketing agency serving private clinic owners around the world with marketing, sales, and technology services. The Marketing Account & Customer Success Manager is responsible for the success, satisfaction, and retention of a portfolio of Agency clients. This hands-on, client-facing position combines strategic account management, marketing execution oversight, project coordination, and proactive customer success. The manager is the primary point of contact for clients and ensures they receive contracted marketing deliverables, use PhysioFunnels, implement recommendations, and achieve measurable business results. The role works closely with paid advertising, website, content, AI, and fulfillment teams to deliver projects accurately, on time, and to a high standard. The manager is accountable for client engagement, implementation of strategies, perceived value, and client business growth, as well as the quality and timely delivery of work across assigned accounts. This is a full-time, in-office role in Celebration, Florida, with hours Monday through Friday, 9:00 a.m. to 5:30 p.m. The stated salary is $50,000–$60,000.

Requirements

Strong organizational skills and the ability to manage multiple priorities and client projects.
Confident, professional client communication skills.
Understanding of digital marketing, lead generation, and client growth strategies.
Comfort learning and troubleshooting technology.
Strong attention to detail and high standards for accuracy.
Ability to balance strategic thinking with hands-on execution.
Ability to hold clients and internal teams accountable for agreed next steps.
Proactive problem-solving and full ownership of client responsibilities.
Experience in digital marketing, agency account management, customer success, project management, or a related client-facing role is preferred.

Responsibilities

Own client relationships, including onboarding, transitions into ongoing services, proactive communication, and follow-through.
Conduct bi-weekly client strategy and performance calls, document action items, and establish clear plans to support client growth objectives.
Monitor client engagement, satisfaction, marketing performance, and account health; identify at-risk clients and implement improvement or re-engagement plans.
Ensure clients understand and receive the value of contracted services, and maintain accurate client records, meeting notes, and communication histories.
Serve as the primary liaison between clients and internal departments, own escalations, and coordinate prompt resolution of issues.
Become proficient in PhysioFunnels and support client adoption, use, and implementation of its workflows, automations, forms, campaigns, and other functionality.
Educate clients on using PhysioFunnels for lead generation, follow-up, and patient conversion; identify implementation gaps and troubleshoot or coordinate technical support.
Develop and oversee marketing strategies, monthly marketing and content plans, social media strategies, promotional messaging, email campaigns, blogs, scripts, branding initiatives, and other client growth efforts.
Coordinate marketing for client events, podcasts, recruitment, and other initiatives when applicable; review results and recommend strategy adjustments.
Plan and coordinate workshop marketing campaigns, timelines, promotional calendars, trackers, and campaign assets; monitor registrations, attendance, lead conversion, and opportunities to improve results.
Collaborate with the Meta Ads team on workshop lead generation and coordinate relevant PhysioFunnels workflows, forms, and automations.
Work with Meta and Google Ads specialists to review campaign performance, lead quality, cost per lead, and conversion metrics; communicate results, coordinate requests and changes, and escalate concerns.
Oversee contracted marketing content and review and proof content within 24 hours for accuracy, quality, client branding, and applicable Meta advertising requirements.
Contribute to content creation, copywriting, and video editing when needed, and ensure client-facing materials are reviewed and approved before publication.
Manage multiple client projects and deliverables, coordinating marketing assistants, advertising specialists, website developers, designers, copywriters, and other fulfillment teams.
Assign and monitor tasks in Monday.com; maintain project timelines, priorities, and deadlines; gather client assets, feedback, and approvals; and identify bottlenecks or risks to delivery.
Ensure all contracted deliverables for assigned accounts are completed accurately, to Agency standards, and on time.
Manage approximately 12–15 active clients while maintaining service quality, engagement, and retention.
Use and become proficient in the Agency's platforms and systems, including PhysioFunnels, Monday.com, Microsoft Teams, Slack, Canva, Microsoft SharePoint, NAS Drive, Outlook and Outlook Calendar, and internal reporting and performance tracking systems.