Customer Account Manager

Evlo • Darlington, SC

3d

About The Position

Evlo is recruiting a Customer Account Manager to support customers throughout the loan process. The role involves speaking with customers who enquire at a local branch, establishing their requirements and affordability, processing loan agreements, and supporting them throughout the full lifecycle of their loans.

The role requires strong communication and rapport-building skills both by phone and face to face, as well as attention to detail. Customer service and positive outcomes are central to the work. Successful applicants receive comprehensive training through a company induction, ongoing development, and support from the senior management team.

Requirements

• Strong communication skills and confidence.
• Ability to build rapport by phone and face to face.
• Excellent attention to detail.
• Customer-focused approach.
• Commitment to self-development.
• Ability to work as part of a team.
• Enjoy working with targets.

Nice To Haves

• Financial services experience.

Responsibilities

• Speak with customers enquiring at the local branch.
• Establish customers’ requirements and assess affordability.
• Process loan agreements.
• Support customers through the full lifecycle of their loans.
• Deliver excellent customer service and positive outcomes in customer interactions.

Benefits

• Competitive salary.
• Bonus scheme.
• Comprehensive training and company induction.
• Support from the senior management team.
• Private healthcare.
• Life assurance.
• Company pension with 3% employee and 8% employer contributions.
• 25 days’ holiday plus bank holidays.
• Option to buy and sell holiday days.
• Cycle to Work vouchers.
• Retail discounts.
• Tech scheme.
• Three charity volunteering days.
• Employee Forum.
• Mental Health First Aiders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed