Customer Account Manager

Catalent • Winchester, KY

9d • Onsite

About The Position

The Customer Account Manager serves as the primary customer interface for assigned accounts, managing customer supply requirements, communications, and daily account execution. The role coordinates product supply across multiple departments, develops commercial and supply chain expertise, and builds customer relationships while contributing to continuous improvement in customer experience and operational performance.

The role is based at Catalent’s Winchester, Kentucky site, a large-scale oral solid dose manufacturing location providing development, analytical, technology transfer, and commercial manufacturing services. The position is onsite Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, Operations Management, Logistics, Engineering, or a related discipline.
• At least three years of experience in customer account management, customer service, supply chain, planning, logistics, operations, project coordination, pharmaceutical manufacturing, or a related business environment.
• Strong customer relationship management, collaboration, communication, attention to detail, and analytical problem-solving skills.
• Basic knowledge of supply chain processes and customer order fulfillment.
• Working knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to analyze business data and communicate recommendations effectively.

Nice To Haves

• Experience in pharmaceutical manufacturing, life sciences, healthcare, CDMO, or regulated manufacturing environments.
• Experience supporting customer-facing activities.
• Exposure to demand planning and Sales & Operations Planning (S&OP) processes.
• Familiarity with ERP systems such as JD Edwards.
• APICS Certified in Production and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP) certification.
• Lean Six Sigma certification or training.

Responsibilities

• Serve as the primary customer and site contact for assigned accounts and maintain relationships that support long-term partnerships.
• Manage customer communications, forecasts, purchase orders, shipments, invoicing activities, action-item tracking, and overall supply execution.
• Lead customer meetings, visits, and business reviews, and complete follow-up activities to ensure expectations are understood and met.
• Support demand planning and Sales & Operations Planning (S&OP) through forecast reconciliation, demand alignment, and identification of supply risks and opportunities.
• Coordinate cross-functional activities needed to support customer product supply and execute commitments.
• Partner with Planning, Materials Management, Manufacturing, Quality, Warehouse Operations, Procurement, Finance, and Commercial teams to meet customer requirements and support on-time delivery.
• Monitor key milestones, deliverables, inventory concerns, and execution risks, and drive actions to closure.
• Develop and apply working knowledge of customer contracts, including purchase order and delivery requirements, firm zones, and limits of liability.
• Support contractual obligations, billing activities, invoicing requirements, and related documentation.
• Participate in customer onboarding, commercialization projects, and product lifecycle activities.
• Maintain customer files, trackers, action logs, account documentation, and audit-ready records.
• Support KPI reporting, performance reviews, business continuity planning, and communications during supply disruptions.
• Contribute to process improvements and standardization of Customer Account Management practices.
• Perform other duties as assigned.

Benefits

• Competitive paid time off and 8 paid holidays.
• Medical, dental, and vision benefits effective on the first day of employment.
• Tuition reimbursement.
• Site-based employee engagement activities, including NCAA basketball brackets, golf scrambles, annual onsite pet adoption events, and mentorship partnerships with local schools.
• Employee Resource Groups focused on diversity and inclusion.
• Environmentally friendly community engagement initiatives, including Adopt-a-Highway cleanup.
• Defined career path, annual performance reviews, and growth potential.
• WellHub program promoting physical and mental wellness.
• Perkspot discounts from more than 900 merchants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level