Customer Account Manager

Sanders Industries Holdings•Bloomfield, CT

12h•$65,078 - $108,464

About The Position

Kamatics is seeking a Customer Account Manager to negotiate and administer sales contracts using independent judgment and discretion. The role prepares customer quotes and orders, responds promptly and efficiently to customer inquiries, and manages information needed to process and fulfill customer orders accurately. Kamatics is a global leader in high-performance bearings and engineered tribological solutions for aerospace, defense, and industrial applications. Its team develops self-lubricating bearings and precision components designed for durability, reliability, and performance in demanding environments. The company emphasizes engineering excellence, collaborative problem solving, innovation, and customer trust. This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent on the applicant qualifying as a “U.S. person” under ITAR (22 CFR §120.15), as required by U.S. export control laws.

Requirements

Bachelor’s degree in Business Administration, Marketing, or another related field.
At least 1 year of experience in a Manufacturing, Marketing, Sales, Customer Service, or Customer Support environment.
Strong critical and analytical thinking skills, including the ability to make sound decisions and solve problems effectively.
Excellent verbal and written communication skills, including the ability to influence, negotiate, and maintain a customer-focused approach.
Proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and ability to learn and work effectively with Sales and ERP systems.
Strong organizational skills and attention to detail, with the ability to manage time effectively and deliver consistent results.
Ability to collaborate productively with individuals at all levels of the organization.
Must qualify as a “U.S. person” under ITAR (22 CFR §120.15), as required by U.S. export control laws.

Nice To Haves

Experience in an aerospace industry environment.

Responsibilities

Negotiate and administer customer contracts, including pricing, delivery schedules, and terms and conditions, in alignment with management approvals.
Prepare and manage customer quotes, proposals, and orders, including contract changes and modifications.
Respond to customer and field representative inquiries, resolve issues, and escalate when appropriate.
Maintain customer relationships by communicating order status, activities, and reports, and addressing inquiries or complaints.
Analyze historical data, cost substantiation, and market conditions to support pricing decisions.
Coordinate customer and field sales activities with Engineering, Manufacturing, Quality, and Contract Review teams.
Provide management with reports on pending, open, and overdue orders to support on-time delivery.
Contribute to continuous improvement efforts, including process improvements and 5S initiatives, and help maintain a safe, compliant work environment.