Customer Account Manager
About The Position
At Aaron's, the Customer Account Manager helps customers progress toward ownership by providing individualized attention while managing the Customer Accounts Department and its renewal payment process. The role also works toward company standards for non-renewal closing percentages and supports the overall needs of the store by assisting other associates. The position offers opportunities to gain skills and business knowledge for career growth at Aaron's. The Customer Account Manager reports directly to the General Manager. The role includes managing collections and lease renewals, maintaining customer contact by phone and home visits, reviewing and closing lease agreements, supporting merchandise returns, and cleaning and certifying merchandise personally returned.
Requirements
- Two years of retail, restaurant, or related management experience.
- Excellent interpersonal relationship skills for daily customer contact.
- Strong telephone manners.
- Neatly groomed, professional appearance.
- Valid driver's license.
- Strong technical skills or working knowledge of electronic products.
- Routinely lift, load, and dolly merchandise weighing 50–300 pounds.
- Satisfactory motor vehicle record (MVR), Department of Transportation physical, criminal background investigation with job performance reference check, and required testing.
- High energy and competitive leadership qualities.
Nice To Haves
- Two years of college or military experience preferred.
- Willingness or ability to relocate desired.
Responsibilities
- Manage the collections process.
- Counsel customers to encourage timely lease or merchandise renewals.
- Confirm customer identification, collect money, and obtain customer signatures on lease agreements.
- Contact customers who have not renewed merchandise agreements.
- Monitor customer payment history and habits, and make recommendations to support customers' path to ownership.
- Maintain customer contact over the phone and through home visits.
- Update customer information and maintain its accuracy.
- Achieve monthly account goals.
- Review and close lease agreements with customers.
- Act as a key holder as necessary.
- Facilitate returns in collaboration with the General Manager.
- Clean and certify merchandise in the cleaning station for merchandise personally returned.
- Assist other associates with the overall needs of the store.
Benefits
- Extensive training programs and potential for upward mobility.
- Five-day work week with all Sundays off.
- Hourly wage with bonus and commission opportunities.
- Medical, dental, vision, and life insurance benefits.
- Matched 401(k) plan after one year.
- Paid time off.
- Paid holidays.
- Employee purchase discounts.
- Referral program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
