Customer Account Manager

Swift Transportation•Greer, SC

About The Position

The Customer Account Manager provides customer account services to high-exposure or major accounts at Swift Transportation. The role works with internal departments to balance territorial capacity and freight while maintaining high service levels. It builds internal and external relationships to deliver customer value and efficient freight movement, solicits business from assigned customers using available capacity, and supports revenue growth as an extension of Sales. The position also maintains knowledge of customer contractual requirements, prepares monthly service-level reports, and participates in service-focused conference calls. The stated schedule is Monday through Friday, 6:00 a.m. to 4:00 p.m. The pay range is $22–$25. Swift describes itself as a large truckload carrier with locations nationwide and emphasizes learning, development, culture, and advancement opportunities.

Requirements

At least 2 years of experience in Customer Service or Sales.
Ability to set priorities.
Ability to work in a fast-paced team environment.
Ability to adapt to changing priorities.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Previous experience in transportation.

Responsibilities

Provide customer account services to high-exposure or major accounts.
Coordinate with internal departments to balance territorial capacity and freight while achieving high service levels.
Build internal and external relationships that deliver customer value and efficient freight movement.
Lead and solicit business from assigned customers using daily available capacity.
Serve as an extension of Sales to expand business revenue.
Maintain knowledge of customer contractual requirements.
Create monthly customer service-level reports.
Participate in service-oriented conference calls and provide definitions.