Customer Account Manager

American Commercial Barge Line • Houston, TX

21h • Onsite

About The Position

Join American Commercial Barge Line (ACBL) as a Customer Account Manager, serving as the primary point of contact for customers and ensuring the successful day-to-day execution of transportation agreements. In this highly visible role, you'll build strong customer relationships, collaborate with internal teams, support commercial activities, and help deliver exceptional service that strengthens long-term partnerships. If you enjoy working directly with customers, solving challenges, and driving results, this is an excellent opportunity to make an impact.

Requirements

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while delivering excellent customer service.
• Strong problem-solving, organizational, and negotiation skills.
• Professional presence with the ability to interact effectively with customers and internal stakeholders.
• Proficiency with Microsoft Office applications.

Nice To Haves

• 5-8 years of experience in account management, sales, customer service, marketing, transportation, logistics, or commercial operations.
• Experience working in a professional sales and marketing environment within a mid-size or large organization.
• Experience negotiating commercial agreements or customer contracts.
• Transportation, logistics, marine transportation, chemical, energy, or industrial market experience.
• CRM system experience and strong analytical skills.

Responsibilities

• Serve as the customer's primary point of contact for the day-to-day execution of sales contracts.
• Develop and maintain positive, long-term relationships with internal and external customers through meaningful and consistent communication.
• Visit customer facilities and attend customer events as needed, including occasional events outside normal business hours.
• Partner with the Sales Team to negotiate rates, terms, and conditions for contract and spot business opportunities.
• Provide valuable market intelligence, customer insights, leads, and growth opportunities through daily customer interactions.
• Ensure the accuracy of customer rates, pricing, and adjustments.
• Facilitate timely communication regarding invoicing and account activity.
• Collaborate with Operations, Finance, Customer Service, and other departments to resolve customer concerns while protecting ACBL's business interests.
• Support customer retention and growth through exceptional service and relationship management.
• Perform all other duties as assigned.

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, vision, and dental
• 401(k) retirement plan with an employer match
• Opportunities for professional development and career advancement
• Employee Assistance and Wellness Programs for your well-being
• Being part of a supportive, innovative, and forward-thinking team
• Opportunity to work directly with key customers and contribute to business growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level