Customer Account Manager

CACI•Arlington, VA

2d•Onsite

About The Position

CACI International Inc is seeking a dedicated professional to join their team as a Customer Account Manager (CAM) for the DISA J6 in the National Capital Region (NCR). This critical role serves as the primary liaison for all Information Technology (IT) requirements, representing CACI's commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington, VA. The candidate will maintain accountability of all high priority IT requirements, manage requirements from creation to completion, and ensure customer satisfaction by coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) to satisfy customer’s IT requirements. The role involves analyzing customer IT requirements, recommending preferred solutions that optimize engineering, management, and cost parameters, and supporting the diagnosis, resolution, and documentation of IT problems for customers. Additionally, the CAM will coordinate test and evaluation of hardware and software, utilize JSP policies, procedures, and toolsets, and report to management on IT requirements, escalating urgent or high-priority items.

Requirements

Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
Minimum DOD Secret Clearance to start.
Basic Information Technology understanding.
Excellent communication skills, both oral and written.
Strong organizational skills.
Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
Must have good work ethics and show diligence in work performed.
Must take initiative and ownership of customer requirements and tasks.
Proficient in the use of Microsoft Office and web-based interfaces.
Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
Experience in supporting large organizations (10000+ users).
Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
Experience with using MS Project, MS Visio, SharePoint, and Remedy.
Experience supporting large Federal Government agencies, especially DoD and the Army.

Responsibilities

Performs as an Customer Account Manager (CAM) for the DISA J6 Customer Request Coordination Division (CRCD) as the face to the customers for all Information Technology (IT) requirements.
Develops long-term relationships with assigned customer agencies, understanding their business and objectives.
Interacts with customers regularly to increase customer satisfaction and customer respect.
Analyzes customer IT requirements for IT support and recommends preferred solutions that optimize engineering, management, and cost parameters.
Takes ownership and manages requirements from creation to completion.
Coordinates with the customers service provider to satisfy a customer's IT requirements.
Supports the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
Coordinates test and evaluation of hardware and software being considered for implementations.
Utilizes DISA J6 policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.
Reports to management on all IT requirements on a regular basis and escalates requirements that need immediate attention and/or are high priority for customers.