Customer Account Manager

Dreyer's Grand Ice Cream•, AR

12h•$90,000 - $110,000•Remote

About The Position

At Dreyer’s Grand Ice Cream (DGIC), we are embarking on a new phase of accelerated growth as part of Froneri, a global leader in the ice cream industry. With a rich history of success in the U.S. and a portfolio of beloved brands like Häagen-Dazs, Drumstick, and OREO®, we are poised for continued expansion. Headquartered in Walnut Creek, California, our team is dedicated to innovation and excellence in the ice cream market. We have achieved the #1 manufacturer position in 2024 and have been recognized by retail partners for our strong partnerships. At DGIC, we foster a culture where employees are encouraged to think like general managers, gaining exposure to various business functions including Sales, Marketing, Operations, Finance, and Supply Chain. This environment provides an opportunity for significant on-the-job learning and career advancement.

Requirements

Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution.
Proven track record in building effective relationships with customers and internal associates.
Strong negotiating skills to create win-win outcomes for the company and customer.
Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders).
Strong oral, written and interpersonal communication skills.
Demonstrated ability to achieve performance goals with minimum direction and supervision.
Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Circana, Run Report, Trade Rate Report).

Nice To Haves

5+ years experience in a Club or Retail CPG sales environment preferred.
Experience in Ice Cream category preferred.
College or Undergraduate degree preferred.

Responsibilities

Selling, negotiating, and executing business plans.
Leveraging business intelligence data to create selling stories for Sam's Club, working with the Customer Account Associate (AA) and Customer & Category Manager (CMM).
Managing internal and external cross-functional departments to support the customer.
Communicating with the retailer to collaborate and execute promotions.
Creating new item presentations with data-specific information to gain shelf space.
Creating and consistently modifying sales forecasts in each category.
Negotiating monthly promotions with the customer.
Understanding customer contracts and ensuring policy compliance.
Managing trade spend to maximize profitability while maintaining good customer relations.
Collaborating with outside vendors to create promotional synergies.
Analyzing promotion effectiveness through IRI and other data reports.
Monitoring the competitive landscape to ensure exclusivity and deter poaching.
Maintaining necessary reporting, promotion calendars, and forecast volume.
Executing all Dreyer’s Grand Ice Cream (DGIC) priorities.
Collaborating with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development.
Acting as a quality agent by checking products in stores, providing feedback, and challenging as necessary to understand the retail experience.
Maintaining customer relations through frequent interaction to implement the annual plan, drive execution, gain distribution on new items, activate customer category strategies, shopper marketing, and handle urgent communications.
Identifying gaps between customer plans and customer feedback and proposing resolutions.
Ensuring achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service, and in-stock levels.