Customer Account Manager

Modern Industries • Phoenix, AZ

1d

About The Position

The Aerospace Customer Account Manager manages client communications, resolves conflicts, and ensures compliance with client deliverables and revenue expectations. The role reviews major deliverables to ensure they meet quality standards and client expectations, approves change orders, and supports accounts receivable with payment collections when needed. It works closely with project teams to stay informed about project status and identify potential issues or opportunities. The manager also pursues account growth and profitable new business in coordination with sales and other support teams, communicates client goals and interests to the team, sets appropriate client expectations, explains company capabilities and services, and reports account activity to the Account Manager III.

Requirements

• At least 3 years of account management experience.
• Proven account management skills to create, maintain, and enhance customer relationships.
• Extremely detail-oriented.
• Technical competence and ability to understand software, hardware, and networks.
• Motivated, goal-oriented, persistent, and skilled in negotiation.
• High initiative and ability to work well in a team environment.
• Excellent written and oral communication skills.
• Ability to handle stressful situations and deadline pressures well.
• Familiarity with project management tools and methodologies.
• Ability to plan and carry out responsibilities with minimal direction.

Nice To Haves

• Undergraduate degree in Business, Psychology, Sociology, or another personal-relationship-related field is preferred.

Responsibilities

• Manage client communications, resolve conflicts, and ensure compliance with client deliverables and revenue expectations.
• Review major deliverables, such as strategic briefs and functional and technical specifications, to ensure quality standards and client expectations are met.
• Inform the Account Manager III of problems that may arise.
• Approve change orders.
• Assist accounts receivable with payment collections when needed.
• Work with the project team to maintain knowledge of project status and identify potential issues or opportunities.
• Pursue account growth and profitable new business, involving the Sales Director, Sales, or other support as appropriate.
• Communicate client goals and represent client interests to the team.
• Maintain regular two-way communication between the client and the team, providing strong team representation and setting appropriate client expectations.
• Understand company capabilities and services and communicate offerings to the client effectively.
• Provide the Account Manager III with regular input on account activity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed