Customer Account Manager

Aston Carter•Pontiac, MI

1d•$26 - $30•Onsite

About The Position

The Customer Account Representative maintains strong customer relationships by ensuring customer needs and expectations are consistently met. The role supports customers with orders, resolves issues, and partners closely with the outside sales team to manage accounts effectively. It involves impactful projects and collaboration with cross-functional teams to support success for the company and its customers. This is a contract-to-hire position based fully onsite in Auburn Hills, Michigan. The pay range is $26.00–$30.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Benefits for eligible temporary-role employees may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Benefit eligibility and terms may depend on job classification, length of employment, and applicable plan elections or program terms.

Requirements

Proven customer service experience in a professional environment.
Experience adhering to service and delivery deadlines while maintaining high-quality standards.
Experience managing competing priorities in a fast-paced environment.
Experience working with CRM and ERP systems.
Strong written and verbal communication skills.
Demonstrated problem-solving skills and ability to multitask effectively.
Strong time management skills and ability to meet deadlines.
High attention to detail and accuracy in order entry and documentation.
Customer service orientation focused on building and maintaining strong relationships.
Proficiency with Microsoft Office applications.
Experience in order entry, order processing, and inside sales or sales support.
Account management experience or exposure to supporting account managers.

Nice To Haves

Bachelor’s degree preferred.
Experience working with Salesforce CRM.
Experience working with INFOR M3 or similar ERP systems.
Advanced analytical skills, including preparing and analyzing databases and spreadsheets to support business decisions and provide recommendations to leadership.
Ability to communicate effectively with cross-functional teams, including sales and operations.
Strong problem-solving examples demonstrating initiative and ownership.
Comfort working in a large, growing organization with opportunities for internal advancement.

Responsibilities

Address and resolve customer inquiries, complaints, and issues promptly by partnering with other departments.
Provide accurate product information and recommendations to customers and Territory Sales Managers.
Anticipate customer needs, identify potential issues, and develop solutions to improve service levels and customer satisfaction.
Troubleshoot customer service issues and communicate and follow through clearly on resolutions.
Oversee customer orders from entry through delivery, managing changes and adjustments to ensure accurate, timely fulfillment.
Partner with the sales team to identify process improvements and enhance the customer experience throughout order and account management.
Monitor customer satisfaction, key performance indicators, and service level agreements to ensure performance targets are met.
Address customer concerns promptly and escalate issues to appropriate stakeholders when necessary.
Accurately and consistently log customer interactions, complaints, and resolutions in the CRM system.
Collaborate with Customer Account Managers and supervisors to share insights, align on account strategies, and support business growth.