Customer Account Manager

Fokker Services Americas•LaGrange, GA

12d•Onsite

About The Position

Fokker Services, a multinational Aviation Maintenance & Repair Organization, is seeking a dynamic and curious Customer Account Manager to help solve customer challenges and coordinate internal support with customer needs. As the voice of the customer, the CAM is responsible for maximizing the value, scope, and performance of services. The role is part of the small, high-impact Customer Solutions Team. The CAM manages key accounts, including quoting, providing progress updates, and building relationships; backs up teammates with quoting; and collaborates across departments to develop efficient, scalable processes. The position is based on site at the LaGrange, Georgia facility and reports to the Manager, Customer Support. It is suitable for new graduates and people with two or more years of comparable experience.

Requirements

At least 2 years of customer service experience in a professional environment; business-to-business experience is preferred.
Self-motivated and self-directed.
Professional written and verbal communication skills.
Experience with Microsoft Office, particularly Outlook and Excel.
Ability to work on site.
Bachelor’s degree in an appropriate discipline, or additional experience in lieu of a degree.
Ability to travel domestically and internationally as required; travel is less than 10%.

Nice To Haves

Business-to-business customer service experience.

Responsibilities

Identify and solve problems at conceptual and practical levels, understand how systems work, and communicate simplified solutions.
Build and maintain rapport with customers to meet delivery promises and provide high-quality service.
Proactively address customer issues and determine suitable solutions using available resources.
Coordinate internal resources to deliver customer programs in line with customer requirements and create a positive customer experience.
Communicate customer requirements to internal teams, including operations, logistics, scheduling, supply chain, engineering, and sales.
Take necessary action to meet financial, delivery, quality, and safety performance targets for assigned programs and customers.
Learn and become proficient with the corporate enterprise software used in day-to-day business.
Manage key accounts, including quoting, progress updates, and relationship building.
Back up teammates with quoting.
Work with cross-functional colleagues to develop and implement efficient, scalable processes.