Customer Account Manager

Swift Transportation•Phoenix, AZ

10d•$24 - $35

About The Position

Swift Transportation is seeking a Customer Account Manager to provide account services to high-exposure or major customers. The role works with internal departments to balance capacity and freight across a territory while maintaining high service levels. It builds internal and external relationships to deliver customer value and efficient freight movement, and serves as an extension of Sales to expand revenue. The position also maintains knowledge of customer contract requirements, prepares monthly service-level reports, and participates in service-related conference calls.

Requirements

At least 2 years of experience in Customer Service or Sales.
Ability to set priorities.
Ability to work in a fast-paced team environment.
Ability to adapt to changing priorities.
Bachelor's degree or an equivalent combination of education and/or experience.

Nice To Haves

Previous experience in transportation.

Responsibilities

Provide customer account services to high-exposure or major accounts.
Work with internal departments to balance territorial capacity and freight while achieving high service levels.
Build internal and external relationships that deliver customer value and efficient freight movement.
Lead and solicit business from assigned customers using daily available capacity.
Serve as an extension of Sales to expand business revenue.
Maintain knowledge of customer contractual requirements.
Create monthly customer service-level reports.
Participate in service-oriented conference calls and provide clarification about service levels.