Customer Account Manager

Catalent Pharma Solutions • Winchester, KY

10d • Onsite

About The Position

The Customer Account Manager serves as the primary customer interface for assigned accounts and manages customer supply requirements, communications, and daily account execution. The role coordinates product supply across multiple departments, develops commercial and supply chain expertise, builds strong customer relationships, and contributes to continuous improvement initiatives that enhance customer experience and operational performance. The position is based at Catalent’s Winchester, Kentucky site and is 100% onsite, Monday through Friday, 8:00 a.m. to 5:00 p.m.

The Winchester site is Catalent’s flagship U.S. manufacturing location for large-scale oral solid dose forms, with a 180,000-square-foot facility providing integrated development and analytical services. It specializes in complex and controlled-release oral dose technologies and supports development, technology transfer, and commercial manufacturing for pharmaceutical and consumer health programs.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, Operations Management, Logistics, Engineering, or a related discipline.
• At least three years of experience in customer account management, customer service, supply chain, planning, logistics, operations, project coordination, pharmaceutical manufacturing, or a related business environment.
• Strong customer relationship management, collaboration, communication, attention to detail, and analytical problem-solving skills.
• Basic knowledge of supply chain processes and customer order fulfillment.
• Working knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and Outlook.
• Ability to analyze business data and communicate recommendations effectively.
• Ability to meet the stated physical requirements: sustained sitting at a desk or workstation using phones, computers, and other office equipment; standing as required; light lifting, reaching, and forward bending as necessary; infrequent overhead lifting up to 15 pounds; potential lifting up to 35 pounds and pushing or pulling up to 40 pounds; and vision sufficient to read written documents and frequently use a computer.

Nice To Haves

• Experience in pharmaceutical manufacturing, life sciences, healthcare, a CDMO, or a regulated manufacturing environment.
• Experience supporting customer-facing activities.
• Exposure to demand planning and Sales & Operations Planning (S&OP) processes.
• Familiarity with ERP systems such as JD Edwards.
• APICS Certified in Production and Inventory Management (CPIM) or Certified Supply Chain Professional (CSCP) certification.
• Lean Six Sigma certification or training.

Responsibilities

• Serve as the primary customer and site contact for assigned accounts and maintain customer relationships that support long-term partnerships.
• Manage customer communications, forecasts, purchase orders, shipments, invoicing activities, action item tracking, and overall supply execution.
• Lead customer meetings, visits, business reviews, and follow-up activities to clarify and meet expectations.
• Support demand planning and Sales & Operations Planning (S&OP) through forecast reconciliation, demand alignment, and identification of supply risks and opportunities.
• Coordinate cross-functional activities required to support customer product supply and execution of commitments.
• Partner with Planning, Materials Management, Manufacturing, Quality, Warehouse Operations, Procurement, Finance, and Commercial teams to support customer requirements and on-time delivery.
• Monitor key milestones, deliverables, inventory concerns, and execution risks, and drive actions to closure.
• Develop and apply working knowledge of customer contracts, including purchase order and delivery requirements, firm zones, and limits of liability.
• Support contractual obligations, billing activities, invoicing requirements, and related documentation.
• Participate in customer onboarding, commercialization projects, and product lifecycle activities.
• Maintain customer files, trackers, action logs, account documentation, and audit-ready records.
• Support KPI reporting, performance reviews, business continuity planning, and communications during supply disruptions.
• Contribute to process improvements and standardization of Customer Account Management practices.
• Perform other duties as assigned.

Benefits

• Competitive paid time off and 8 paid holidays.
• Medical, dental, and vision benefits effective on the first day of employment.
• Tuition reimbursement.
• Employee engagement activities, including NCAA basketball brackets, golf scrambles, onsite pet adoption events, and mentorship partnerships with local schools.
• Employee Resource Groups focused on diversity and inclusion.
• Environmentally friendly community engagement initiatives, including Adopt-a-Highway clean-up.
• Defined career path, annual performance reviews, and growth potential.
• WellHub program promoting physical and mental wellness.
• Perkspot discounts from over 900 merchants across various categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level