Scaled Account Manager, Beneficial Deployments

Anthropic•San Francisco, NY

3d•Hybrid

About The Position

Anthropic is hiring a Scaled Account Manager for Beneficial Deployments to manage relationships with a named book of nonprofit and education customers. The role owns customer relationships end to end after the initial conversation, including commercial discussions, activation, retention, seat growth, plan changes, and helping customers make Claude part of their everyday work. The team brings Claude to mission-driven organizations and operates with little or no dedicated Customer Success support, so the Account Manager combines selling with helping customers realize value. The role focuses on helping nonprofits and higher education organizations adopt Claude in practical ways. This includes identifying high-value applications such as fundraising, grant writing, reporting, program operations, research support, teaching, and administration. The Account Manager will use Claude to automate routine account work, such as research, follow-ups, usage reviews, and common questions, while prioritizing strategic conversations and sharing effective workflows with the team. The position is expected to evolve as routine work is automated. Over roughly the first six months, time is expected to shift from primarily account-facing work toward growth activities, including deeper engagement with high-potential accounts, quarterly launches, events, scaled partnerships, and programs that serve multiple organizations. The Account Manager will help determine which tasks should be automated and which still benefit from personal attention.

Requirements

At least 3 years of account management or customer success experience with nonprofit or higher education customers.
A proven track record of growing retention and driving adoption of new technology.
Experience owning customer relationships in account management or customer success, with examples of accounts grown, retained, or turned around.
Current use of AI in personal work and an example of a workflow built that saved time.
Ability to structure unfamiliar, messy problems and quickly develop a clear plan.
Experience running multi-step programs or projects with several stakeholders and keeping them on track.
Ability to get work done across teams in a larger organization without managing the people involved.
Ability to remain effective as the role changes and to view automating part of the job positively.
Ability to explain AI clearly to people who are skeptical, busy, or new to it.
Interest in the mission of nonprofits and educational institutions and in the safe development and deployment of AI.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience building something from zero, such as a company, product, sales motion, or new program, or experience as an early startup employee.
Consulting background with experience across multiple sectors and problem types.
Experience at an AI-native company, selling AI products, or moving from business development into account ownership.
Experience working in or with nonprofits, foundations, universities, or other mission-driven organizations.
Understanding of how nonprofits and universities buy, including boards, funders, procurement cycles, and tight budgets.
Experience using usage data to prioritize a large book of accounts.

Responsibilities

Own a named book of nonprofit and education customers and manage relationships end to end, including retention, seat growth, plan changes, and building relationships with new contacts.
Drive customer activation and help priority customers move from purchased seats to weekly use.
Identify and support relevant Claude use cases in nonprofit fundraising, grant writing, reporting, and program operations, as well as higher education research, teaching, and administration.
Use Claude to automate account research, follow-ups, usage reviews, and routine customer questions, and share effective approaches with the team.
Hold strategic conversations with executive directors, operations leads, and university IT and academic leaders to identify mission-relevant use cases and define success.
Identify customers ready to move from individual productivity to redesigned workflows, develop the case for deeper support, and engage Applied AI or other specialists when appropriate.
Create scalable playbooks, webinars, or cohorts when multiple customers share a problem.
Represent customer needs to Product, Marketing, Support, and Operations, and work across teams to resolve customer problems.
Work more deeply with high-potential accounts as automation shifts time toward growth.
Help coordinate quarterly launches with Marketing, Communications, and partner teams.
Help shape and run local and international events that reach new organizations.
Contribute to new-signup and scaled-partnership efforts, including partner channels and programs for underserved segments.
Help decide which parts of the role should be automated and which warrant personal attention.