Deployments Lead

Grotto AI • New York, NY

2d • Onsite

About The Position

Grotto AI is seeking a Deployments Lead to own customer relationships from signed contract through long-term success. The role includes implementing and onboarding customers, configuring the platform, training customer teams, providing ongoing support, monitoring usage and engagement, and helping customers get value from Grotto. The position also serves as a bridge between customers and the Product and Sales teams, sharing customer insights and helping define how deployments are delivered and scaled. The role is based in person in New York City.

The ideal candidate is exceptionally organized, comfortable using AI tools, warm and genuinely interested in people, concise in communication, customer-focused, and proactive in solving problems. The job description emphasizes providing attentive, proactive service and helping customers feel supported throughout their relationship with Grotto.

Requirements

• Be exceptionally organized and have systems for managing work and details.
• Use AI tools instinctively and have integrated AI into work practices.
• Be warm, genuinely curious about people, and able to foster positive customer relationships.
• Communicate crisply and organize thoughts before speaking.
• Demonstrate strong customer focus and treat customers as people rather than accounts.
• Show high agency by taking initiative, solving problems, and acting without waiting for instructions.
• Have 2–10 years of experience, as stated in the posting.

Responsibilities

• Own customer relationships from signed contract through long-term success.
• Implement and onboard new customers, including configuring the platform, training teams, and ensuring implementation tasks are completed.
• Run training sessions that connect with leasing teams, account for their workflows, and help them understand how Grotto can improve their work.
• Provide ongoing customer support and resolve issues, including proactively identifying and addressing problems.
• Track customer usage and engagement signals to identify potential drop-offs early.
• Represent the voice of the customer to Product and Sales by sharing insights and feedback.
• Help define Grotto's customer deployment practices and establish standards for scaling them.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed