Partner Enablement Lead, Beneficial Deployments

Anthropic•San Francisco, NY

2d•$265,000 - $320,000•Hybrid

About The Position

Anthropic’s Beneficial Deployments team brings Claude to organizations in the nonprofit and education sectors. The Partner Enablement Lead will build and own the Claude for Nonprofits train-the-trainer program, qualifying trusted intermediaries to onboard organizations and deliver Anthropic-designed workshops. The role develops the kits, credentials, quality gates, and ongoing refresh processes that allow intermediaries to deliver training to Anthropic’s standards without an Anthropic Customer Success Manager present. It also supports enablement for Claude Corps, helping fellows’ work benefit the wider set of organizations Anthropic supports. The role combines program building and facilitation. The Lead will design and deliver initial cohorts, then make the program repeatable through training materials, qualification paths, credentials, teach-back gates, and content refreshes. The role builds on Anthropic Education’s operating model and certification infrastructure, while owning the elements specific to nonprofit and education audiences. It works closely with Beneficial Deployments Customer Success, Partnerships, Claude Corps program leadership, and Education teams. This is neither a partner account management or alliances role nor a book-of-business Customer Success role, and it carries no quota. The role reports to the Customer Success Lead for Beneficial Deployments, has no direct reports currently, and may develop into people management as the program grows. Periodic travel for in-person cohorts and sessions is expected. Success is measured by organizations being activated and trained well without Anthropic delivering the work directly.

Requirements

At least 7 years of experience in enablement, training, or program management.
Experience building and running a train-the-trainer program at scale that qualifies others to consistently deliver training independently.
Experience designing adult learning experiences end to end, including curriculum, facilitator guides, and assessments, and delivering them live.
Experience working with or within intermediaries that reach mission-driven organizations, such as networks, capacity builders, funders, or technical assistance providers, and understanding of how they influence adoption.
Hands-on proficiency with AI tools; uses Claude and/or other AI tools in day-to-day work and understands their impact firsthand.
Bachelor’s degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Comfort being the single owner of a program while depending on teams the role does not manage.
Ownership of, or close partnership with, a certification or badging program, including assessment design and recertification.
Experience with Skilljar or another learning management system, and with partner portals or resource hubs.
Experience facilitating change management or AI fluency programs for non-technical teams.
Experience at a capacity-building organization, intermediary, or edtech or technology company serving the sector.
Experience leading work through contractors or vendors while keeping several programs coherent.

Responsibilities

Own the Claude for Nonprofits train-the-trainer program, including program tracks, qualification paths, credentials, and recertification.
Build intermediary-facing enablement kits, including an activation playbook for kickoff, administration setup, launch, and Day 30/60/90 reviews, as well as workshop-in-a-box modules and their materials.
Recruit and qualify a pilot cohort of anchor intermediaries, then create a repeatable application process that routes applicants to the appropriate track and program home.
Design and deliver enablement for network intermediaries, adapting the program to how each intermediary reaches and supports its members, and help intermediaries evolve their offerings as organizational needs become clearer.
Build connections among intermediaries through shared office hours, an ongoing facilitator cohort, and a pathway for onboarding new intermediaries.
Support enablement strategy for Claude Corps, extending the reach of fellows and participating organizations and incorporating lessons into enablement offered to customers.
Maintain quality when Anthropic is not present using teach-back gates, graded mock sessions, shadowing, and session satisfaction and activation quality benchmarks.
Operate the program as a system, including content intake and refresh schedules, production standards, resource hub organization, learning management system courses and assessments, and agreements and attribution for intermediaries acting on Anthropic’s behalf.
Own program metrics, including approved trainers, intermediary-led activations and workshops, Anthropic effort per organization activated, and quality against benchmarks; use the data to guide program priorities.
Represent intermediary perspectives within Anthropic and feed their learning into enablement content, product feedback, and the engagement model.