Technical Specialist, Customer Deployments

Harbinger Motors • Garden Grove, CA

5d

About The Position

The Technical Specialist is an essential member of Harbinger’s Customer Deployments team and serves as a subject matter expert supporting the company’s deployed fleet. The role partners closely with Engineering and external service partners to support fleet operations and maximize uptime. Work takes place at company headquarters supporting prototypes and manufacturing, at customer facilities providing fleet support, and in the field assisting with engineering tests. The position requires travel 50% of the time.

Requirements

• At least 5 years of work experience in a vehicle workshop and/or dealer shop.
• High school graduation or equivalent and an Automotive Technology degree from an institution, or equivalent experience with evidence of exceptional ability.
• Ability to interface naturally with people across different technical disciplines and work seamlessly with them.
• Ability to self-start, manage, and complete tasks with varying levels of advance information provided in written and verbal formats.
• Valid driver’s license.
• Strong ability to think creatively and find solutions to complex problems.
• Strong understanding of vehicle systems and how they interact.
• Ability to travel as required.
• Creative curiosity, collaborative work ethic, and hardworking enthusiasm.
• Excellent communication skills and a strong inclination toward teamwork.

Nice To Haves

• Electric vehicle (EV) and high-voltage (HV) experience.
• Factory training programs through OEMs.
• Familiarity with vehicle Controller Area Network (CAN) communication.
• Expertise with Vector CANoe/CANalyzer.

Responsibilities

• Provide remote technical support for customer fleets.
• Provide field support for customer fleets, special events, and testing.
• Support manufacturing builds.
• Support engineering prototype builds.
• Manage and organize tools and the shop, including supplies inventory.
• Collect data.
• Work on fixture projects.
• Perform equipment calibrations and maintain records.
• Conduct hands-on testing.
• Develop and trial service procedures.
• Train service-network trainers and other internal technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED