Technical Customer Support Specialist
About The Position
Manchac Technologies is seeking a motivated, technically minded Technical Customer Support Specialist to provide frontline support to customers using its pharmacy automation systems. The role involves resolving customer service cases by phone and through remote troubleshooting, diagnosing equipment issues with customers, and documenting case details thoroughly. Periodic travel to customer locations is required for equipment repairs, technical assistance, and refresher training. The specialist follows established procedures while identifying opportunities for continuous improvement, builds knowledge of company products and DOSIS systems, and helps mentor and train team members when assigned. This is a full-time position with overtime opportunities. Employment offers are contingent upon satisfactory completion of a background check and pre-employment drug screening.
Requirements
- High school diploma or GED.
- Mechanical, electrical, or technical aptitude and skills.
- Intermediate to advanced proficiency in Microsoft Office applications.
- Strong troubleshooting, communication, and problem-solving abilities.
- Ability to work effectively with customers and team members.
Nice To Haves
- Previous customer service experience.
- Experience working with pharmaceutical automation systems.
Responsibilities
- Deliver frontline technical support to customers using pharmacy automation systems.
- Respond to and resolve customer service cases efficiently through phone support and remote troubleshooting.
- Diagnose equipment issues remotely and work directly with customers to identify solutions.
- Maintain accurate and thorough case documentation, including troubleshooting steps, customer communications, and machine interactions.
- Travel periodically to customer locations to perform equipment repairs, provide technical assistance, and conduct refresher training.
- Provide professional, responsive, and knowledgeable customer support throughout the service process.
- Follow established standard work practices, processes, and procedures while identifying opportunities for continuous improvement.
- Develop and maintain knowledge of company products, services, resources, and processes to address customer questions and troubleshoot DOSIS systems.
- Assist with mentoring and training fellow team members as assigned by the supervisor.
- Contribute to a collaborative team environment and support departmental goals and objectives.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- Short-term and long-term disability coverage.
- Paid time off accrual.
- 10–12 paid holidays annually.
- IRA retirement plan with company match.
- Opportunities for professional development and career growth.
- Stable, employee-focused work environment.
- Opportunities to participate in community involvement, celebrate team accomplishments, and receive recognition for achievements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
