Technical Program Manager, Software Deployments

Axon•Scottsdale, AZ

9h•Hybrid

About The Position

Axon is seeking a Technical Program Manager to lead delivery of complex, enterprise-grade SaaS solutions that help customers manage information effectively. The role aligns technical solutions with customer needs, ensures seamless deployment, and supports the impact and adoption of Axon products. The Technical Program Manager leads enterprise SaaS deployments and manages multiple medium- to large-sized projects, coordinating customer and internal stakeholders while controlling scope, timelines, and budgets. The role supports planning and estimation, change management, compliance with applicable national and state standards, customer acceptance documentation, and revenue recognition. It also includes customer training, risk mitigation, mentoring junior project managers, and supporting recruitment. The role is hybrid onsite and requires 50% travel. It reports to the Director, Program Management.

Requirements

Bachelor’s degree in Business, Information Systems, Technical Engineering, or equivalent experience.
At least 5 years of experience leading complex programs in a SaaS environment, with demonstrated success in technical program management.
Experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
Strong proficiency with technical project management tools.
Ability to manage multiple simultaneous projects and align diverse stakeholders.
Expertise guiding internal and client teams through ambiguity toward clarity, alignment, and execution on shared goals.
Exceptional communication, organization, and interpersonal skills, including the ability to explain technical concepts to varied audiences.
Experience identifying process improvements that enhance project delivery and customer satisfaction.
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

PMP certification is highly preferred.

Responsibilities

Lead complex enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
Manage multiple medium- to large-sized projects, focusing on timelines, scope, and budget control.
Collaborate with product and engineering teams to define program requirements and ensure compliance with national and state standards.
Engage customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
Support program planning through effective work estimation.
Oversee program-level change management with client partners and internal stakeholders.
Develop documentation to support customer acceptance and revenue recognition.
Facilitate communication and coordination among project team members and stakeholders.
Identify project risks, develop mitigation strategies, and proactively address potential issues.
Deliver foundational customer training remotely and in person to support adoption of Axon solutions.
Mentor junior project managers and support recruitment for the program management team.