Technical Program Manager, Software
About The Position
Ironsite is hiring its first Technical Program Manager to establish how the company plans and ships programs, then grow the function into a program management team as the company scales. The role will create planning processes, roadmaps, and tracking across hardware, infrastructure, machine learning, research, platform, field apps, and customer deployments. These teams contribute to a nightly critical path in which footage captured during the afternoon is turned into a report for superintendents by 5 AM. The Technical Program Manager will build a planning cadence, own programs that cross team boundaries, and help ensure customer commitments are delivered. The position starts as a team of one and will develop the playbooks, tools, and hiring bar for a future program management team. The role is based on-site in the San Francisco Bay Area.
Requirements
- 5+ years of technical program management, engineering, or a combination of both.
- At least 3 years running cross-team software programs.
- Experience building a planning or delivery process from scratch at a startup or new organization and establishing a process that lasted.
- Strong operational skills, including running focused meetings, writing clear plans, and consistently following through.
- A track record of delivering complex programs with hard external deadlines and accountability for outcomes.
- Technical fluency to understand engineering tradeoffs and earn engineers’ trust.
- Clear, concise written and verbal communication with engineers, executives, and customers.
Nice To Haves
- Prior experience as a software engineer or machine learning engineer before moving into program management.
- Experience with machine learning lifecycle programs, including data collection and labeling operations, training and evaluation pipelines, and model launches.
- Experience leading programs combining hardware and software, such as device fleets, firmware releases, or IoT deployments.
- Experience leading enterprise customer deployments or third-party integrations.
Responsibilities
- Build the company’s planning and operating cadence, including quarterly planning, team roadmaps, a single source of truth for priorities and status, and weekly and monthly reviews.
- Introduce an appropriate level of planning and tracking process, ensure teams adopt it, and remove process that becomes overhead.
- Lead cross-team programs spanning hardware, platform, machine learning, and field apps, including product surfaces and model and device rollouts.
- Define program scope, owners, milestones, and risks, and drive programs through completion.
- Create a repeatable playbook for customer jobsite launches, covering hardware logistics, onboarding, integrations, and readiness for the first report.
- Coordinate customer deployments across engineering, operations, and customer project teams.
- Run the operational cadence for the 5 AM deliverable, including incident follow-through, postmortems, and capacity reviews.
- Make customer commitments predictable and ensure promised delivery dates are met.
- Develop the playbooks, tools, and hiring bar for a program management team as the function scales.
Benefits
- Meaningful founding-team equity.
- Full benefits, including health, dental, vision, and 401(k) with 6% match.
- Daily catered lunch.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
