Scaled Account Manager

Confirm • Remote,

11d

About The Position

Confirm is seeking a Scaled Account Manager to drive cross-sell growth across a high-volume portfolio of existing B2B SaaS customers. The role focuses on building and executing automated, data-driven, technology-enabled engagement strategies rather than relying on one-to-one account management. The Account Manager owns the cross-sell outcome for every account in their portfolio, from identifying opportunities through business case development, negotiation, and close. Renewals and retention are owned by Customer Value Managers; this position may share account-health signals with them but does not own their workstream.

The successful candidate will develop repeatable cross-sell programs, manage engagement and analytics tools, use data to prioritize opportunities, and maintain rigorous CRM, pipeline, and forecasting practices. They will promote Confirm’s solutions and services and confidently communicate value to executives and other stakeholders across a broad customer base.

Confirm describes itself as a growing global team focused on workforce enablement. It is a B Corp certified business and a Platinum Investors in People organisation.

Requirements

• Proven B2B SaaS sales experience, including carrying and exceeding a growth or new-business quota; experience across a high-volume book is ideal.
• A track record of cross-selling and growing or expanding scaled accounts.
• Experience with structured sales approaches and methodologies, such as MEDDPICC.
• Strong discovery, ROI selling, objection-handling, and negotiation skills.
• Demonstrated ability to build a growth pipeline through account prospecting.
• Ability to deliver sales presentations to C-level executives and other stakeholders and leverage existing contacts to demonstrate value across a large book.
• Strong comfort with technology and ability to navigate company tools and products independently; confidence using data to segment accounts and identify priorities.
• Commercially driven, with a focus on exceeding growth and expansion revenue targets.
• Collaborative approach and ability to work with cross-functional teams, including Customer Value Managers, without taking ownership of their workstreams.
• Focus on innovation and continuous improvement of practices, approach, and customer interactions.
• Excellent communication, time-management, and organisational skills.
• Adaptable, coachable, and proactive in dynamic environments.

Nice To Haves

• HR technology experience.

Responsibilities

• Take sole ownership of the cross-sell pipeline across the full book of business, including opportunity identification, business case development, negotiation, and closing at volume through repeatable plays.
• Execute and improve scalable cross-sell programs, playbooks, and workflows tailored to high-volume client segments.
• Manage the full sales cycle from discovery through close for expansion opportunities.
• Plan and prioritize the portfolio, activities, and meetings using data and insight to focus on opportunities most likely to deliver value-led ROI.
• Share relevant account-health signals with Customer Value Managers when encountered; renewals and retention remain owned by the CVM.
• Maintain accurate CRM records, forecasts, and pipeline tracking for the growth pipeline.
• Manage engagement and analytics tools and use their data to prioritize accounts and demonstrate value to customers at scale.
• Promote Confirm’s solutions and services on an ongoing basis, including through external tools such as LinkedIn.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed