Scaled Account Manager, Beneficial Deployments

Anthropic•San Francisco, CA

4d•$222,800 - $290,000•Hybrid

About The Position

Anthropic is hiring a Scaled Account Manager on the Scaled Sales team within Beneficial Deployments. The role serves a named book of nonprofit and education customers, owning customer relationships after the initial conversation, including commercial discussions, activation, retention, seat growth, plan changes, and expanding relationships within each organization. The role has limited dedicated Customer Success support, so the account manager is responsible both for selling and helping customers realize value from Claude. The account manager will help priority customers adopt Claude in practical workflows, such as fundraising, grant writing, reporting, program operations, research support, teaching, and administration. They will use Claude to automate account research, follow-ups, usage reviews, and routine questions, share effective workflows with the team, and focus their own time on strategic conversations and higher-potential accounts. The position also includes identifying customers ready for redesigned workflows, bringing in specialists where appropriate, creating scalable programs for shared customer needs, and conveying customer feedback to internal teams. The role is expected to evolve as routine work is automated. Over approximately the first six months, time is expected to shift from primarily account-facing work toward growth activities, including deeper engagement with priority accounts, quarterly launches, events, new-signup efforts, and scaled partnerships. The precise mix will change, and the account manager will help determine which work should be automated and which benefits from personal attention.

Requirements

At least 3 years of account management or customer success experience with nonprofit or higher education customers, with a record of improving retention and adoption of new technology.
Experience owning customer relationships in account management or customer success, with examples of accounts grown, retained, or turned around.
Current use of AI in personal work and the ability to demonstrate a workflow that saved time.
Ability to structure unfamiliar problems and turn messy situations into clear plans.
Experience running multi-step programs or projects involving multiple stakeholders.
Ability to accomplish work through people outside one's direct management, across teams in a larger organization.
Effectiveness when job responsibilities change, including willingness to automate parts of one's own role.
Ability to explain AI clearly to skeptical, busy, or inexperienced audiences.
Interest in the mission of nonprofits and educational institutions and in the safe development and deployment of AI.
Bachelor's degree or an equivalent combination of education, training, and/or experience.
A field of study relevant to the role, demonstrated through coursework, training, or professional experience.

Nice To Haves

Experience building something from zero, such as a company, product, sales motion, or program, or experience as an early startup employee.
Consulting background with experience across multiple sectors and problem types.
Experience at an AI-native company, selling AI products, or moving from business development into account ownership.
Experience working in or with nonprofits, foundations, universities, or other mission-driven organizations.
Understanding of how nonprofits and universities buy, including boards, funders, procurement cycles, and tight budgets.
Experience using usage data to prioritize a large book of accounts.

Responsibilities

Own a named book of nonprofit and education customers, managing relationships end to end, including retention, seat growth, plan changes, and new contacts.
Drive customer activation and help priority customers move from purchased seats to weekly use.
Apply Claude to account research, follow-ups, usage reviews, and routine customer questions, and share effective practices with the team.
Hold strategic conversations with executive directors, operations leads, and university IT and academic leaders to identify mission-relevant use cases and define success.
Identify customers ready to move from individual productivity to redesigned workflows, build the business case, and involve Applied AI or other specialists when appropriate.
Develop scalable playbooks, webinars, or cohorts to address problems shared by multiple customers.
Represent customer feedback to Product, Marketing, Support, and Operations, and collaborate with those teams to resolve issues.
Work more deeply with priority accounts as routine work becomes automated.
Help coordinate quarterly launches with Marketing, Communications, and partner teams.
Help shape and run local and, eventually, international events.
Contribute to new-signup efforts, partner channels, and programs for underserved segments.
Determine which tasks should be automated and which require personal attention.