Strategic Account Manager

Crenlo Engineered Cabs•Bentonville, AR

5d•Remote

About The Position

As a Strategic Account Manager, you will drive growth, strengthen partnerships, and deliver value across national accounts, with a primary focus on Caterpillar. You will serve as a trusted liaison to high-profile customers, represent the company's full solution offering, and align solutions to customer needs. Success is measured by revenue growth, long-term partnerships, key performance metrics, and execution of customer strategy. The role involves expanding existing accounts, developing new strategic partnerships, leading cross-functional teams across multiple plants, and ensuring customer satisfaction through responsive service and proactive issue resolution. The position is full-time, with a remote office environment and travel of up to 50% of the time. Work hours are 40+ hours per week, Monday through Friday.

Requirements

Bachelor's degree in business or a related field, or equivalent experience.
At least 7 years of strategic or national account sales experience.
Proven success managing national or global accounts within complex organizations at an executive level.
Demonstrated track record of meeting and exceeding sales goals.
Strong understanding of industrial operations, logistics, and floorcare solutions.
Experience using Salesforce CRM for account management, forecasting, and reporting.
Excellent communication, presentation, and negotiation skills.
Strong problem-solving ability and capacity to lead consultative discussions.
Ability to work independently, stay organized, and perform without micromanagement.
Ability to collaborate with operations, engineering, marketing, and executive teams.
Ability to travel up to 50% of the time.
Ability to perform in a typical office setting, including extended periods of concentration and computer-screen and phone work, and use typical office tools and equipment.

Nice To Haves

Strategic or national account sales experience in the heavy industrial sector.

Responsibilities

Build and expand relationships with stakeholders within existing national accounts, understanding their operations, challenges, and strategic goals.
Identify opportunities within established customers to drive additional revenue growth.
Use internal KPIs, dashboards, and performance programs to identify improvement areas and support customer success.
Act as the key liaison between customers and internal teams, communicating and addressing customer needs and pain points.
Create customer growth and performance strategies that gain customer buy-in on processes and outcomes.
Lead cross-functional teams across multiple plants to achieve goals and milestones and provide customer support.
Prospect and develop new strategic account partnerships.
Build credibility through discovery, business acumen, and understanding of the heavy off-road industrial industry.
Collaborate with internal teams on tailored proposals and solutions that meet customer needs and create long-term value.
Deliver responsive service and follow-up to ensure customer satisfaction.
Anticipate challenges and proactively resolve issues before they escalate.
Strengthen partnerships through regular engagement, business reviews, and communication about performance outcomes and innovation opportunities.
Use Salesforce CRM to support account management, forecasting, reporting, activity tracking, and pipeline development.
Maintain up-to-date knowledge of federal and state employment law, compliance, trends, new technologies, and best practices in areas of responsibility.