Jr. Account Manager (VIP)

Ludicrum Tech • Traverse City, MI

3d • Remote

About The Position

Ludicrum is hiring an entry-level Junior Account Manager to join its Account Management team in the iGaming industry. The role supports management of a non-dedicated portfolio of VIP clients and focuses on building strong, long-term relationships through proactive support, clear communication, and reliable follow-through. The successful candidate will have opportunities to learn and develop a career in account management.

Requirements

• 1–2 years of experience in customer service, sales, or account management.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving skills.
• High attention to detail and strong organizational abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Discretion when handling confidential and sensitive information.

Nice To Haves

• Knowledge of or a background in the iGaming industry.
• Native-level language skills in Bahasa Malaysia (Malay), Thai, or Mandarin.
• Previous experience working with VIP or high-value clients.

Responsibilities

• Support the development and maintenance of relationships with VIP clients.
• Respond promptly to client inquiries and concerns to ensure a positive experience.
• Proactively engage with clients to understand their needs and gather feedback.
• Help maintain high levels of client satisfaction, retention, and loyalty.
• Assist with administrative tasks, including maintaining accurate client records and documentation.
• Support data tracking and analysis related to client satisfaction and performance.
• Collaborate with internal teams to align on client objectives and expectations.
• Assist senior account managers with ongoing tasks and projects.

Benefits

• Remote working.
• Unlimited paid time off after three months, subject to manager approval, advance notice, and business needs.
• Laptop, headphones, and mouse provided.
• Training and advancement opportunities.
• Raises and career progression opportunities based on quarterly performance reviews and a constructive feedback cycle.
• Fitness reimbursements from day one.
• Health budget after one year of employment.
• Self-development budget for online courses and professional learning opportunities.
• Birthday off after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed