Jr. Account Manager

Air Fayre CA • Gardena, CA

1d

About The Position

The Jr. Account Manager supports assigned airline accounts by coordinating customer requirements, cycle changes, menu presentations, service-performance monitoring, issue escalation, and account-team coverage. The role is accountable for assigned deliverables, timely follow-up, and escalation while helping maintain continuity and flexibility across the account management team.

The position coordinates operational and customer updates, prepares account and menu materials, monitors service performance and KPIs, maintains trackers and documentation, and supports audits, issue resolution, root-cause reviews, and continuous-improvement efforts. It also participates in client meetings and operational reviews, helps maintain communication between customers and Operations, and supports airline administration such as equipment balances, billing, provisioning, and account records.

Requirements

• Minimum one year of experience in airline catering, account support, customer service, hospitality, logistics, or a related operational environment; a relevant internship or equivalent experience may be considered.
• Excellent written and verbal communication skills, including effective emails and executive summaries.
• Ability to manage multiple priorities and deadlines, follow procedures, raise concerns promptly, and take ownership of results.
• Ability to collaborate across Operations, Transport, Training & Development, Continuous Improvement, Supplier Management, and Food Safety without direct authority.
• Customer-focused and professional, comfortable initiating conversations, and able to build trusted relationships.

Nice To Haves

• Associate or bachelor’s degree, or an equivalent combination of education and relevant experience.
• Experience supporting operational performance, service quality, or continuous-improvement activities.
• Experience supporting clients, customers, or cross-functional internal stakeholders.
• Intermediate proficiency with Microsoft Office and the PC environment.
• Sabre or another airline software platform experience.

Responsibilities

• Capture approved customer changes and communicate updates to Operations and supporting departments.
• Coordinate service, schedule, menu, specification, and production-schedule changes, and maintain current account materials.
• Prepare cart diagrams, tray-set photographs, workstation visuals, training communications, and menu-presentation materials.
• Coordinate cross-functional cycle-change readiness and follow up on outstanding actions.
• Check flight assembly, inventory, and catering against standards; escalate delays, shortages, food-quality issues, and other exceptions.
• Monitor assigned KPIs and trends against the Service Level Agreement and compile customer feedback for account-management meetings.
• Maintain trackers for delays, flight-attendant comments, client audits, aircraft damage, shortages, ramp-safety scores, and quick turns.
• Support internal audits covering customer specifications, quality, FDA, HACCP, safety, health, environmental, and other applicable requirements.
• Monitor daily flight progress, coordinate exception follow-up, and document owners and deadlines.
• Support root-cause reviews, use account data to identify recurring gaps, and track countermeasures, standardized work, and training.
• Prepare meeting agendas, record decisions and action items, assign documented owners and due dates, and issue follow-up communications.
• Participate in client meetings, station visits, operational reviews, and performance presentations.
• Maintain effective communication between customers and Operations and provide Account Manager coverage as needed.
• Track equipment balances and help align rotables and disposables with demand.
• Support accurate billing and provisioning and maintain assigned customs, tax-free liquor, supplier, and account documentation.

Benefits

• Quarterly performance bonus program.
• Medical, dental, and vision coverage for employees and dependents at 80% premium sponsorship.
• Free short- and long-term disability insurance.
• Free life insurance.
• 2–4 weeks of paid vacation.
• 401K with a match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed