VIP Account Manager

Bally's Interactive • Chicago, IL

5d • $55,000 - $67,000

About The Position

The VIP Account Manager owns a portfolio of high-value VIP players and provides personalized, white-glove service to build relationships, loyalty, and incremental play. The role grows player activity and revenue across casino, sports betting, and other verticals; brings new high-value players into the program; and re-engages VIPs whose activity declines. It also creates exclusive experiences, meets portfolio performance targets, collaborates across teams to improve player experiences, prioritizes responsible gaming, and shares market and product insights to help shape the program.

Responsibilities

• Own a portfolio of high-value VIPs, provide white-glove service, and build personal one-to-one relationships that drive loyalty and incremental play.
• Grow share of wallet across casino, sports betting, and other verticals, and onboard new VIPs to the program.
• Identify high-value players and bring them to Bally's from competitors.
• Monitor VIP activity, promptly contact players whose activity declines, and re-engage them with appropriate offers.
• Create VIP experiences, including digital exclusives, suite nights, and other exclusive experiences.
• Grow portfolio revenue, deposits, and active players to meet targets.
• Partner with Marketing, Product, CRM, and Operations to deliver personalized VIP campaigns and address obstacles to a strong player experience.
• Recognize signs of risky play and work with Responsible Gaming to protect players and maintain compliance.
• Share market trends, competitor offers, product ideas, and tools that could improve the program and team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed