Key Account Manager

Atmosphere TV•Chicago, IL

About The Position

Atmosphere is seeking a territory-based Key Account Manager to grow its network of bars, restaurants, and other venues across Chicago. Reporting to the VP of Distribution Partnerships, the role combines signing new venues from a curated list of high-value targets with retaining and growing important existing customer accounts. Success is measured by new customer sign-ups and the ability to retain and expand existing accounts. The Key Account Manager builds relationships with venue decision-makers, onboards and supports customers, and helps venues get full value from Atmosphere. The role also identifies account-growth opportunities, monitors the local hospitality market, meets sales and revenue goals, collaborates with internal teams, and tracks activity and engagement in the company CRM.

Requirements

Sales experience, ideally selling into hospitality, entertainment, or technology businesses.
Strong communication, negotiation, and presentation skills, including the ability to pitch venue owners and managers face to face.
Ability to independently manage a territory, plan outreach, and meet goals without day-to-day oversight.
Experience with CRM software; Salesforce is preferred.
Comfort using pipeline and account data to decide where to focus time.
Track record of building long-term relationships with a wide range of clients.
Ability to build a book of business from a target list and grow it over time.
Willingness to travel throughout the Chicago territory for in-person client meetings.

Nice To Haves

Bachelor’s degree in Business, Marketing, or a related field.
Familiarity with the Chicago bar and restaurant scene.
Experience with Salesforce.

Responsibilities

Identify, engage, and sign new bars, restaurants, and other venues in the Chicago territory from a curated list of high-value targets.
Build and maintain relationships with venue owners, managers, and other decision-makers, positioning Atmosphere as a valuable service for their venues.
Develop signed venues into active partners through campaign executions, product sampling, and deeper integration into their concepts.
Manage a portfolio of high-value existing customers and ensure they actively use the service and have it configured for their venues.
Onboard and train new customers and provide ongoing technical support.
Identify opportunities to expand value within existing accounts, including additional screens, locations, and partnership programs.
Monitor Chicago hospitality trends, competitors, and new venue openings as potential sales targets.
Meet monthly and quarterly goals for new sign-ups, account retention, and revenue growth.
Work with marketing, product, and customer support to resolve customer issues and share client feedback that can inform new features.
Track and report sales activity, pipeline, and customer engagement metrics in the company CRM.