Sr Strategic Account Manager

J.B. Hunt Transport Services, Inc. • West Orange, NJ

1d • $90,200 - $112,700

About The Position

The Sr Strategic Account Manager manages client satisfaction for assigned strategic customers, including the company’s largest, most complex, and long-term service solutions. The role manages the relationship between internal field operations and assigned clients, and owns processes that add value to customers. The successful candidate identifies and implements creative ways to improve customer service, increase productivity, and reduce costs. The position calls for demonstrated performance, sales strategy execution, and cross-functional influence.

The position is based in West Orange, New Jersey. The expected starting pay range is $90,200–$112,700. Starting pay may vary based on skills, education, experience, geography, and other qualifications. The role may be eligible for annual bonuses and incentives based on profitability or volumes, under applicable company plans. It is not eligible for employment-based sponsorship.

Requirements

• Three to four years of experience in supply chain/logistics, transportation sales, account management, or a related area.
• Valid driver's license and a clean motor vehicle record in accordance with JBH standards.

Nice To Haves

• Bachelor's degree.
• Five or more years of experience in supply chain/logistics, transportation sales, account management, or a related area.
• Five or more years of experience working with dedicated contract or managed logistics customers.

Responsibilities

• Provide customer and internal stakeholder reporting and presentations, including cost studies, measurement tools, key performance indicators, and utilization metrics.
• Engage in daily and weekly capacity forecast planning and execution with the customer.
• Ensure accurate and timely customer invoicing and reporting, and work with customers to resolve issues when needed.
• Lead implementation efforts to successfully onboard new business and clients.
• Prepare operating assumptions and provide data for contract renewals, rate increases, and evaluation of business changes.
• Oversee implementation and measurement of key performance indicators that support recommendations to reduce costs and add customer value.
• Create and facilitate internal and external discussions regarding account assessments, mid-year business reviews, contract renewals, and new business opportunities.
• Guide pricing and proposal activity for complex clients and service solutions.
• Use client portfolio knowledge and industry and market intelligence to develop account growth, retention, and profitability strategies.
• Use subject matter expertise to mentor and lead peers on the client team.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure, including vacation and sick time
• Six weeks of paid maternity leave
• Two weeks of paid parental leave
• Six paid holidays annually
• Potential eligibility for annual bonus and incentives based on profitability or volumes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior