Account Manager

Alarm Detection Systems • Evanston, IL

5d

About The Position

Alarm Detection Systems (ADS) is hiring an Account Manager to build customer relationships, support account growth and retention, and develop the skills needed to advance into an Outside Sales Representative position. The role manages an assigned portfolio of customer accounts, identifies opportunities for upgrades and expanded services, and works with customers and internal teams to provide a strong customer experience. The position includes travel within an assigned territory to meet customers and prospects.

ADS describes its culture through five core values: putting customers first; honoring commitments and following through; embracing change and growth; working as a team; and caring about people. The company highlights training, professional development, career advancement opportunities, and a supportive, collaborative work environment.

The base salary is $48,000 annually. The position is eligible for quarterly performance bonuses and a district performance kicker, with stated on-target earnings of $54,800.

Requirements

• Strong communication and relationship-building skills.
• A customer-focused mindset and passion for helping others.
• Self-motivated, organized, and goal-oriented.
• Ability to manage multiple priorities and follow through on commitments.
• Strong problem-solving and critical-thinking abilities.
• Professional and confident when interacting with customers.
• Experience in account management, sales, customer service, or business development.
• Bachelor's degree in Business, Marketing, Sales, or a related field.

Nice To Haves

• Experience in the security, alarm, technology, or related industries.
• Bilingual skills.

Responsibilities

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within the CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within the assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Benefits

• Paid time off (PTO).
• Paid holidays.
• Flexible work-from-home opportunities.
• Company-provided laptop and cell phone.
• 401(k) with employer match.
• Tuition reimbursement.
• Professional development and training opportunities.
• Paid parental leave.
• Mileage reimbursement.
• Employee, friends, and family discounts.
• Company-sponsored events and team activities.
• Medical, dental, and vision insurance.
• Life insurance.
• Employer-paid short-term disability.
• Employee Assistance Program (EAP).
• Quarterly performance bonuses.
• District performance kicker.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level