Account Manager
About The Position
Delta Dental of Illinois is seeking a relationship-driven Account Manager to provide professional, knowledgeable service and support the profitable retention of an assigned book of business. The position involves frequent daily interaction with external clients, and contract and renewal negotiations are critical responsibilities. The role is based in Naperville, Illinois, and offers a hybrid work schedule. Delta Dental of Illinois is a dental insurance company with more than 50 years of oral health experience. Its culture is described as inclusive and innovative, with a focus on achieving company goals and improving oral health through dental benefit programs and Foundation initiatives.
Requirements
- 3–5 years of experience implementing and servicing group accounts, preferably in the dental or medical benefits industry.
- Current Illinois Insurance Producer’s license, or the ability to obtain one within a defined period after hire.
- Strong analytical, organizational, and negotiating skills.
- Ability to promote and facilitate teamwork.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft applications, including Word, Excel, and Outlook.
Nice To Haves
- Knowledge of dental benefits, insurance operations, and client account management practices.
Responsibilities
- Maximize retention of assigned accounts by using independent professional judgment to provide proactive service to groups.
- Negotiate group contracts effectively to ensure continued profitability.
- Meet or exceed the annual cross-sell quota.
- Identify and maximize growth potential for group accounts.
- Consult with management on client servicing needs and concerns, and develop action plans.
- Work with clients and brokers to develop courses of action that support clients’ long-term goals, and coordinate activities to ensure action steps are completed.
- Coordinate with the Sales Executive and implementation team to ensure smooth transitions for new business.
- Serve as the day-to-day liaison with benefits managers and consultants or brokers to resolve issues.
Benefits
- Companywide bonus program.
- Tuition reimbursement.
- Volunteer time off.
- On-site fitness center.
- Hybrid work schedule.
- Free dental coverage for employees and their dependents.
- Free vision, life, and short- and long-term disability coverage for employees.
- Medical plan options for many budgets.
- 401(k) with company match.
- Generous paid time off program.
- 11 paid holidays per calendar year.
- Healthy work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
